One of my machines runs under Win Vista and I am not able to install all four needed drivers, only two of them get installed
When I connect the Kit to USB the files are searched in Windows Update... and not found.
Is there an alternate source where I can download the drivers from?
Thank you Matthew for your prompt reply.
Sounds a bit like a rather lenghty de- and re-installing job. I'll give that a try tomorrow 'cause its a bit late already (11pm).
I am a bit concerned weater it will work, since the system tried to install all four drivers but reclaimed not to have found two of them.
De- and Re-install did not work for me. Still "Kitprog Programmer" and "KitProg USBUART" drivers werte not found and installed.
After a complete de-install of every piece of Cypress software, deleting the remaining folders and manually deleting registry keys (many!!!!) that have survived the de-install I installed the pioneer's kit software and the drivers get installed fom "the pre-defined places" as the message tells and not from "Windows update" as before.
Now I am facing the problem that the Cy8C4245 device is "not in the Database" the Programmer reads a device code off the chip. Errormessage: error (100 - PSoC Device (04 C8 11 93) is not in the DataBase)
This points to the need for a comprehensive de-installer, especially in light
of an apparent interaction of different tools and drivers.
Also a log, .txt file, generated during an install, where drivers were taken from, where put...........
Yes, Dana. Absolutely right, what would have been sufficent was a correct de-installation routine.
Any suggestions to handle my actual problem? "Swiss time was running out" (Deep Purple, Smoke on the Water)
I think your problem is resolved in the case posted on Cypress website. If you are still facing problem then let me know.
We are working on improving the CyInstaller, but it will take some time for us to replace the current installer with new one.
nice to meet you here!
The cause of the problem was a leftover from some former installations or, rather, de-installations in the windows registry. Since I never only delete an installation but always use the de-installation feature this sometimes will not work, what reason it might be. So a routine that deletes EVERY trace of any Cypress software might be usefull do plough the grond for a complete re-installation (which I tried but did not work for the reason shown above).
Again, thank you for your competent help.
I am having trouble with my psoc 4.
Neither Windows 8 nor Vista home recognize the board
when plugged in to USB port.
When I tried to install Programmer 3.18.1, both windows rejected
saying something .."unable to obtain version number".
I started with PSoC Creator version 1 and kept my systems updated so far. In this process when versions became de-installed some registry entries remained which gave me the above error. I tried de-installing and manual deleting of regitry entries - but nothing helped. I created a MyCase and was helped within a few days (Time delay mostly caused by different time-zones)
I suggest you to create a MyCase (Support & Community -> Technical Support), address or name "Namin" who helped me very competent.