May I know what's OS on your computer?
I have installed the latest CY4500 software from website, dated 2020-10-09 from website. There are two notebook on my end:
ThinkPad with Windows 7 professional.
Hp with Windows 10 professional.
Both of them can working well and without any additional driver install. The driver for latest GUI of CY4500 is bonding driver of windows IOS.