4 Replies Latest reply on Nov 17, 2020 5:35 PM by evst_4367356

    Can not start CY4500_EZ_PD_Protocol_Analyzer_Utility (neither Windows nor Mac)

    SaJe_4790846

      When I start Windows version on Windows 10 I get the dialog box with the following message:

       

      "the cy4500_ez_pd_protocol_analyzer.exe  executable launcher was unable to locate its companion shared library"

      win-err.png

      Here is my windows Java version:

      C:\>java -version

      java version "1.8.0_271"

      Java(TM) SE Runtime Environment (build 1.8.0_271-b09)

      Java HotSpot(TM) 64-Bit Server VM (build 25.271-b09, mixed mode)                                                                                                                                                                 

       

      When I start Mac version on Mac I see the following:

      mac-err.png

      Mac Java version:

       

      MacOS $ java -version

      java version "1.8.0_111"

      Java(TM) SE Runtime Environment (build 1.8.0_111-b14)

      Java HotSpot(TM) 64-Bit Server VM (build 25.111-b14, mixed mode)