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There might be some issue in your present Java installation. Can you please try reinstalling Java?
I attempted uninstall and reinstall few times using JavaSetup8u271.exe download prompted by EZ PD protocol analyzer installer but still getting the same starting error.
Eventually, I install an earlier revision jre-8u251-windows-x64.exe (and updated to 8u271 in Java control panel) and the EZ-PD Protocol Analyzer can start and connect/capture with CY4500 HW.
Thanks and Regards,