13 Replies Latest reply on Oct 12, 2020 4:28 AM by LePo_1062026

    Creator 4.3 closing itself

    DaHu_285096

      Have been running creator 4.3 for a while without issue. Now today, I have a problem that when I load a project creator closes itself after around 10 seconds or so.

       

      If I open the ide but do not load a project it stays open.

       

      I am running PSOC creator 4.3 on Windows 10 (64 bit) machine.

       

      Anyone else experienced this and know how to fix it?  In the meantime I am reinstalling creator again.

        • 1. Re: Creator 4.3 closing itself
          LePo_1062026

          DaHu,

           

          Are there any message boxes that get open before it closes?

           

          Len

          • 2. Re: Creator 4.3 closing itself
            DaHu_285096

            Len,

             

            It happens very quickly. I saw no messages.

             

            After my post I reinstalled creator and it does not close itself any more? Not sure what has happened here.

            • 3. Re: Creator 4.3 closing itself
              LePo_1062026

              DaHu,

               

              After my post I reinstalled creator and it does not close itself any more?

              I take it from your last post, you are now up and working.

               

              Not sure what has happened here.

              Good question!   Right now I can't use Creator 4.3.   I had to downgrade to 4.2.

              As of last week, my 4.3 version will fail 100% of the time on ANY project.  (4.2 will work)

              According to posts from Cypress, there appears to be conditions where some registry info(?) gets corrupted.  I've tried to locate and fix the registry but not knowing what is corrupted is dangerous to just 'muck around in'.

              I've uninstalled 4.3 and reinstalled.   No improvement.

              If you're interested, here's a link to my post of the issue.  

              I can no longer run PSoC Creator 4.3

              No reply from Cypress as of yet.

               

              Len

              • 4. Re: Creator 4.3 closing itself
                DheerajK_81

                Hello David,

                 

                Can you please try the steps mentioned in this thread: PSoC Creator "NullReferenceException"

                 

                The thread is related to 4.2, but should be applicable for 4.3 as well. Instead of 4.2, just replace it with 4.3 wherever appropriate.

                 

                Let me know if it works after that.

                 

                Also, make sure that you don't have Visual Studio running in the background when using Creator. You can find more details on this problem here: PSoC Creator May Crash when Run Concurrently with Visual Studio on Windows 10 - KBA226098

                 

                Regards,

                Dheeraj

                • 5. Re: Creator 4.3 closing itself
                  DaGa_4378306

                  PSOC 4.3 has also been crashing for me, I leave the computer it has exited. I tried to use the Process monitor recommendations, but I could never catch it.

                   

                  Today - I got an out-of-memory error, before it crashed, and I was able to copy the log:

                   

                  See the end of this message for details on invoking

                  just-in-time (JIT) debugging instead of this dialog box.

                   

                   

                  ************** Exception Text **************

                  System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.

                     at System.String.ReplaceInternal(String oldValue, String newValue)

                     at System.String.Replace(String oldValue, String newValue)

                     at ActiproSoftware.SyntaxEditor.Document.GetText(LineTerminator lineTerminator)

                     at ActiproSoftware.SyntaxEditor.Document.get_Text()

                     at CyDesigner.Common.Editors.CyFileEditor.CyDesigner.Common.Editors.ICyTextDocument.GetText()

                     at CyDesigner.Common.Editors.ClangDetail.CyClangRequest.GetUpToDateUnsavedFileData(CyDocumentManager mgr, IEnumerable`1 fakeUnsavedFilesForTesting)

                     at CyDesigner.Common.Editors.CyClangWrapper.GetSkippedRanges(CyDocumentManager mgr, String file, SynchronizationContext context, Action`1 callback)

                     at CyDesigner.Common.Editors.CyCDynamicOutliningLanguage.UpdateDiagnostics(Document document)

                     at CyDesigner.Common.Editors.CyCDynamicOutliningLanguage.PostParseUpdate(Document document)

                   

                   

                   

                   

                  ************** Loaded Assemblies **************

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                      CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll

                  ----------------------------------------

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                      Win32 Version:

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                  ----------------------------------------

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                  ----------------------------------------

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                  ----------------------------------------

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                  ----------------------------------------

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                  ----------------------------------------

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                  ----------------------------------------

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                  ----------------------------------------

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                  ----------------------------------------

                  CapSense_CSD_P4_v2_60

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                      Win32 Version: 1.1.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/CapSense_CSD_P4_v2_60/CapSense_CSD_P4_v2_60.dll

                  ----------------------------------------

                  CapSense_CSD_v3_50

                      Assembly Version: 3.4.5017.20092

                      Win32 Version: 3.4.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/CapSense_CSD_v3_50/CapSense_CSD_v3_50.dll

                  ----------------------------------------

                  CapSense_P4_v7_0

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/CapSense_P4_v7_0/CapSense_P4_v7_0.dll

                  ----------------------------------------

                  MigraDoc.DocumentObjectModel

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                      Win32 Version: 1.32.3885.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/bin/MigraDoc.DocumentObjectModel.DLL

                  ----------------------------------------

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                  ----------------------------------------

                  DFB_v1_40

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                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/DFB_v1_40/DFB_v1_40.dll

                  ----------------------------------------

                  antlr.runtime

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                      Win32 Version: 2.7.5.2

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/bin/antlr.runtime.DLL

                  ----------------------------------------

                  Filter_v2_30

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/Filter_v2_30/Filter_v2_30.dll

                  ----------------------------------------

                  LIN_v5_0

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/LIN_v5_0/LIN_v5_0.dll

                  ----------------------------------------

                  Antlr3.Runtime

                      Assembly Version: 3.1.3.42154

                      Win32 Version: 3.1.3.42154

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/LIN_v5_0/Antlr3.Runtime.DLL

                  ----------------------------------------

                  Mixer_v2_0

                      Assembly Version: 0.0.0.0

                      Win32 Version: 0.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/Mixer_v2_0/Mixer_v2_0.dll

                  ----------------------------------------

                  PGA_Inv_v2_0

                      Assembly Version: 0.0.0.0

                      Win32 Version: 0.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/PGA_Inv_v2_0/PGA_Inv_v2_0.dll

                  ----------------------------------------

                  PGA_P4_v1_10

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/PGA_P4_v1_10/PGA_P4_v1_10.dll

                  ----------------------------------------

                  PGA_v2_0

                      Assembly Version: 0.0.0.0

                      Win32 Version: 0.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/PGA_v2_0/PGA_v2_0.dll

                  ----------------------------------------

                  RTDCalc_v1_20

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/RTDCalc_v1_20/RTDCalc_v1_20.dll

                  ----------------------------------------

                  Scan_ADC_v3_10

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/Scan_ADC_v3_10/Scan_ADC_v3_10.dll

                  ----------------------------------------

                  SmartIO_PDL_v1_0

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/SmartIO_PDL_v1_0/SmartIO_PDL_v1_0.dll

                  ----------------------------------------

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                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/SmartIO_v1_10/SmartIO_v1_10.dll

                  ----------------------------------------

                  SwitchedCapFilter_v1_10

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/SwitchedCapFilter_v1_10/SwitchedCapFilter_v1_10.dll

                  ----------------------------------------

                  ThermocoupleCalc_v1_20

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                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/ThermocoupleCalc_v1_20/ThermocoupleCalc_v1_20.dll

                  ----------------------------------------

                  VoltageSequencer_v3_40

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.3/PSoC%20Creator/psoc/content/CyComponentLibrary/CyComponentLibrary.cylib/VoltageSequencer_v3_40/VoltageSequencer_v3_40.dll

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                      CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

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                      Win32 Version: 4.8.3752.0 built by: NET48REL1

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                  cybleresource_v3_65

                      Assembly Version: 1.0.0.0

                      Win32 Version: 1.0.0.0

                      CodeBase: file:///C:/Users/dave/Documents/PSoC%20Creator/4.3/Downloads%20(%204.3).cylib/BLE_v3_65/cybleresource_v3_65.DLL

                  ----------------------------------------

                   

                   

                  ************** JIT Debugging **************

                  To enable just-in-time (JIT) debugging, the .config file for this

                  application or computer (machine.config) must have the

                  jitDebugging value set in the system.windows.forms section.

                  The application must also be compiled with debugging

                  enabled.

                   

                   

                  For example:

                   

                   

                  <configuration>

                      <system.windows.forms jitDebugging="true" />

                  </configuration>

                   

                   

                  When JIT debugging is enabled, any unhandled exception

                  will be sent to the JIT debugger registered on the computer

                  rather than be handled by this dialog box.

                  • 6. Re: Creator 4.3 closing itself
                    RoNo_264271

                    Do you guys have Visual Studio running at the same time? There’s an issue with running Visual Studio simultaneously with PSoC Creator.

                     

                    Best,

                    Rolf

                    • 7. Re: Creator 4.3 closing itself
                      DaGa_4378306

                      No Visual Studio in the background, I really only have Chrome and PSOC 4.3 Creator running.

                      • 8. Re: Creator 4.3 closing itself
                        DheerajK_81

                        Hello DaGa_4378306,

                         

                        I think you have corrupted some files within and reinstalling it by following the steps mentioned in this thread should solve the problem. Just change any references to 4.2 to 4.3 in the steps.

                         

                        Let me know if it works.

                         

                        Regards,
                        Dheeraj

                        • 9. Re: Creator 4.3 closing itself
                          LePo_1062026

                          DaHu and DaGa,

                           

                          Dheeraj's recommendation did work for me.  I can no longer run PSoC Creator 4.3  SOLVED!

                           

                          In particular step 4).

                          4) Navigate to "C:\Users\<PC_name>\AppData\Local\Cypress Semiconductor\PSoC Creator" and delete the folder named 4.3

                          Apparently something had gotten corrupted in the AppData folder.  Uninstalling-Deleting-Reinstalling fixed the issue.

                           

                          Now how did some file in the 4.3 directory get corrupt ... it would be good to know since we are not the only ones having this issue.

                           

                          Len

                          • 10. Re: Creator 4.3 closing itself
                            DaGa_4378306

                            So I did the full uninstall, and deleted the folders.   I made it about 2 hours, and PSOC 4.3 just crashed again!!  Something else is going wrong with my setup.

                             

                            It takes a well, so by the time it crashes the PMON64 utility has already stopped (too much data)

                            • 11. Re: Creator 4.3 closing itself
                              RoNo_264271

                              According to the JIT output, it seems there are problems with CLANG again. I remind me having issues with it a few years ago. Are you able to fiddle around a bit with the assertion settings?

                               

                              https://www.cypress.com/comment/402811

                               

                              -Rolf

                              • 12. Re: Creator 4.3 closing itself
                                DaGa_4378306

                                Thanks I disabled the semantic parsing -- I've made it a full day without crashing!

                                 

                                • 13. Re: Creator 4.3 closing itself
                                  LePo_1062026

                                  DaGa,

                                   

                                  I'm glad you got it working.  Sadly, the autocomplete feature is also disabled along with other very useful features.

                                  At least disabling this feature set should minimize what could be going wrong on your system.   This should give Cypress a few more clues to look for the issue.

                                   

                                  Len

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