3 Replies Latest reply on Jul 10, 2020 7:53 AM by RakshithM_16

    PSOC Programmer COM Module freezes/crashes

    JaBo_4446056

      Hello!

      I am running into an issue when loading PSOC Creator or PSOC Programmer (running the latest version). I hunted down the problem to a the PSOCProgrammerCOM Module program that gets run when either program is loaded, as stopping that program will let PSOC Creator continue or PSOC Programmer to pop up with the following warning:

      Task manager of PSOC Creator and the COM module: 

      I have disabled all firewalls and anti-viruses, and have re-installed PSOC Creator and PSOC Programmer with no avail.

       

      Something to note, when initially restarting my computer, it works fine. It's after loading pycharm and running a python program with tkinter that I noticed it becomes an issue of not opening up.

        • 1. Re: PSOC Programmer COM Module freezes/crashes
          RakshithM_16

          Hi JaBo_4446056,

           

          We apologize for the inconvenience faced.

          Can you please let us know if you have cleaned the registry too when you uninstalled PSoC Programmer? It seems like some stale registry files from the previous erroneous installation are still present.

          It's after loading pycharm and running a python program with tkinter that I noticed it becomes an issue of not opening up.

          I have used python programs with tkinter module in parallel with PSoC Programmer and I was not able to observe the issue. Does PSoC Programmer run without any errors when tkinter or python is not used?

           

          I found this thread which discusses a similar issue - Re: PSoC Programmer 3.20.1 installs with error but without error messages.

          Can you please let me know if any of the debug steps mentioned in the thread help?

           

          Thanks and Regards,

          Rakshith M B

          • 2. Re: PSOC Programmer COM Module freezes/crashes
            JaBo_4446056

            I did clear up the registry after uninstalling PSOC Creator and Programmer before re-installing them (I used a tool called Registry Finder).

             

            I don't think it's Python nor Tkinter itself that are causing the problem, it probably is a child process spawned from something which blocks PSOCProgrammerCOM.exe from continuing (I'm assuming whoever wrote that program probably forgot to handle an exception or include a timeout).

             

            The only thing the forum you linked specified is to create a case with the company's support team, and to uninstall and re-install Cypress Programmer (which I've done many times).

            • 3. Re: PSOC Programmer COM Module freezes/crashes
              RakshithM_16

              Hi JaBo_4446056,

               

              I did clear up the registry after uninstalling PSOC Creator and Programmer before re-installing them (I used a tool called Registry Finder).

              We have observed similar issues where registry cleaner applications have been used. Some applications delete the registry files partially or corrupt the files. Can you please try deleting the files manually?

              Open the registry editor. Once the dialog box opens please navigate to HKEY_CURRENT_USER\Software\ and check if you have a folder named Cypress. If present, then please go ahead and delete it. Reinstall the tool again.

              You can also try the steps mentioned in this KBA - Manually uninstalling PSoC Programmer / any other programs Cypress Software

               

              Hope this helps,

               

              Thanks and Regards,

              Rakshith M B