1. Could you please let me know which version of Cysmart you are using ? If you are using the old version, then please upgrade to the latest version v1.3.
2. Update and program the BLE Dongle firmware. You can find the hex file from the following path.
C:\Program Files (x86)\Cypress\CySmart\1.3\dongle\CY5677
CY5677 CySmart BLE 4.2 USB Dongle is a robust and stable version featuring a Bluetooth 4.2-compliant PSoC 4 BLE, enabling you to test and debug Bluetooth Low Energy (BLE) systems.
Please let me know if you are still facing any issues after updating.