3 Replies Latest reply on Mar 18, 2020 10:38 PM by GaneshD_41

    need your help

    TuPh_4665461

      Hello sir/madam,

       

      My company bought 02 Bluetooth device from your company a few month ago,  with serial model below: CYBLE-224110-00 and CYBLE-224116-01. But I did not know which one is support to Apple device (iPhone…).

       

      Could you pls tell me which one is support to iPhone device?

       

      thank and best regards,

      Tuan

        • 1. Re: need your help
          GaneshD_41

          Hi Tuan,

           

          Are you designing any Beacon application using the part number CYBLE-224110-00 and CYBLE-224116-01 ? If yes, please go through the following link for more information:

           

          CYBLE-022001-00 Beaconing

           

          If no, please elaborate more about your application. The difference between the two modules you mentioned is CYBLE-224110-00 uses BLE spec 4.1 and CYBLE-224116-01 is based on BLE spec 4.2 .

           

          Thanks

          Ganesh

          • 2. Re: need your help
            TuPh_4665461

            Hello sir,

             

            I using it in dental chair and connect to iOS app. The device using to diagnostics the problems of the chair. but the developer can not connect to the phone after he installed the Cysmart on his phone with 13.3.1 iOS.

            please give your more advice sir/madam.

             

            thank and best regards,

            Tuan

            • 3. Re: need your help
              GaneshD_41

              Hi,

               

              >>"I using it in dental chair and connect to iOS app."

              --> Can you please tell us what is the name of this app? because certain apps will support only bluetooth but not BLE.

               

              >>"but the developer can not connect to the phone after he installed the Cysmart on his phone with 13.3.1 iOS."

              --> When he installs CySmart, he is not able to connect to other ios app you have mentioned above. Am I correct? Or both the apps mentioned in the description are CySmart for ios only?

               

              Are you able to connect any of our code examples with the iphone you are using? If yes, please attach the project where you are facing the issues with. You can use Find me profile code example for this test.

               

              Thanks

              Ganesh