Inability to download Serial Port Viewer And Terminal Software

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cross mob
PhAb_4611811
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Just had the run around on this one in both Chrome & Edge. I'm following the installation instructions and was prompted to download the Serial Port Viewer And Terminal software, which is available from https://www.cypress.com/documentation/software-and-drivers/serial-port-viewer-and-terminal. Easy right? No. You have to be quick clicking the modal before the page refreshes with a massive JSON string. Clearly the website is now broken such that you can no longer download software. By the community posts, sounds like this is a recent change.

The modal pops up asking you to confirm you have read the terms and conditions by ticking a box and clicking "download". Only the page refresh occurs before you can even get the mouse to hove over the checkbox, let alone give you a moment to read the Ts&Cs.

Anyone reading this forum able to fix the website?

Anyone else struggling with this issue?

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PhAb_4611811
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Level 1
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Same problem with the "FLASH USB DIRECT Programmer" on https://www.cypress.com/documentation/software-and-drivers/flash-usb-direct-programmer-1.

However, this problem is not consistent over all download links on the website as links to PDFs work without needing to accept Ts&Cs, and CMSIS DAP downloads on https://www.cypress.com/documentation/software-and-drivers/cmsis-dap-spansion-cypress-fm-link which are ZIP files.

Luckily the observant reader will have identified the back door URL format by now... progress can now be made.

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SaraLeslie
Community Manager
Community Manager
Community Manager
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Thank you for your post and for including the URL's. I have escalated this internally and have opened a ticket with our web team.

Either myself or another Cypress employee will follow up with you on this topic.

Best Regards, Sara

MichaelF_56

Community Manager
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