1) May I know what are the tools that you are using to download? WICED?
2) Is the module soldered onto the product board?
The module is soldered to the product board.
And the module is mounted near the Broadcom CPU.
They downloaded from the Broadcom CPU mounted on the product board.
If you need more customer's information for their system, we need discussion on the MyCase site.
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It is beyond the scope of this forum to address the issue of downloading from another MCU. However as far as Cypress solutions are concerned, there are blogs in this community on how to download an image via HCI UART.
Add more information, you can enable all the log in the WICED Module Programmer by click “Edit->Preferences” then select “everything” in the “Set application to log” option. Then they can see all the commands sent to the module during the programming.