3 Replies Latest reply on Aug 8, 2019 8:47 AM by JBtj_3717001

    USB UART driver is missing after windows 10 update

    JBtj_3717001

      Hello all,

       

      Our device is using the Cypress ARM Cortex-M3 (CY8c5866LTI-LP022, PSoC5800). It stores data which is sent to the client using USB.

      For this, we install the Cypress USB UART driver (https://www.cypress.com/documentation/software-and-drivers/microsoft-certified-usb-uart-driver ) on the PC.

       

      All works splendid, however...

       

      On some of the windows 10 computers, the driver disappears after an update.

      Untitled.png

      The fix is simple: Right click the Unknown device -> update drivers -> automatically search for drivers -> done.

      All is working again... however:

       

      Why does this happen? and what can I do about it so it won't happen again / or is solved automatically/programatically.

       

      Best regards,

      JB