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I have a Win 7 Pro running on a 32bit CPU.
I just installed PSoC Creator 4.2 on it. (There were no installation reported issues). When it launches 4.2, it crashes with an unexplained error every time within 15 seconds past the initial splash screen.
I have Creator 4.2 installed on two other machines with NO PROBLEM.
Note: I uninstalled 4.2 and installed Creator 4.1 Update 1. Same issue. Crashes within 15 seconds after the splash screen goes away.
Len
"Engineering is an Art. The Art of Compromise."
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Please ensure you have all the minimum requirements for running PSoC Creator as listed below:
More information on this can be found in the Release Notes.
Regards,
Dheeraj
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Dheeraj,
Thank you for your response. I have checked my system.
HW/SW/OS Rqmts | Minimum | On my system |
---|---|---|
Processor | 1.3GHz 32bit | 2.50GHz 32 bit |
RAM | 1.5GB | 4.0GB |
Free HD space | 5GB | 169GB |
Screen Res | 1024x768 | 1366x768 |
USB | 2.0 | 2.0 |
MS IE | 7 | 9.0.8112 |
.NET Framework | 4.0 | 4.0.30319 |
Adobe Reader | 9.2 | 17.009 |
Windows Installer | 3.1 | could not determine |
PSoC Programmer | 3.27 | 3.28.3 |
Keil Compiler | 8.51 | 9.51 |
PDL | 3.01 | 3.10 installed |
Windows OS | 7 | 7 SP1 |
Here is some MS Event info for the crash. It appears to be linked to the Microsoft HTML dll.
Log Name: Application
Source: Application Error
Date: 7/9/2019 7:27:42 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: mi-lt-loaner2.ad.huf
Description:
Faulting application name: psoc_creator.exe, version: 0.0.0.0, time stamp: 0x5a85e2fd
Faulting module name: MSHTML.dll, version: 9.0.8112.16421, time stamp: 0x4d76266c
Exception code: 0xc0000005
Fault offset: 0x004c2a8e
Faulting process id: 0x1638
Faulting application start time: 0x01d5364925997a94
Faulting application path: C:\Program Files\Cypress\PSoC Creator\4.2\PSoC Creator\bin\psoc_creator.exe
Faulting module path: C:\Windows\system32\MSHTML.dll
Report Id: 9066de06-a23c-11e9-852e-d067e548cd63
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-07-09T11:27:42.000000000Z" />
<EventRecordID>25500</EventRecordID>
<Channel>Application</Channel>
<Computer>mi-lt-loaner2.ad.huf</Computer>
<Security />
</System>
<EventData>
<Data>psoc_creator.exe</Data>
<Data>0.0.0.0</Data>
<Data>5a85e2fd</Data>
<Data>MSHTML.dll</Data>
<Data>9.0.8112.16421</Data>
<Data>4d76266c</Data>
<Data>c0000005</Data>
<Data>004c2a8e</Data>
<Data>1638</Data>
<Data>01d5364925997a94</Data>
<Data>C:\Program Files\Cypress\PSoC Creator\4.2\PSoC Creator\bin\psoc_creator.exe</Data>
<Data>C:\Windows\system32\MSHTML.dll</Data>
<Data>9066de06-a23c-11e9-852e-d067e548cd63</Data>
</EventData>
</Event>
Hope this helps.
Len
"Engineering is an Art. The Art of Compromise."
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Can you use Event Viewer and share the crash logs as mentioned in this link? When the crash happens, check if there is any anti virus, end point protection etc. application event before it.
Regards,
Dheeraj