5 Replies Latest reply on May 19, 2019 10:52 PM by SananyaM_56

    Need clarification for part CY7C68013A-56PVXI

    rlingappa01_4242076

      Dear Technical team,

       

      Please clarify the below issue.

      CY7C68013A-56PVXI 6 CYPRES 18+  We sold this part to customer, but the end user said there isn't any output of the PCB board when test it with pluging in the USB. PC failed to read the chips when connect to PC with USB. The end user is asking if it need any configuration to connect via USB to computer. The end user configured VID, PID via C51, but failed as well. He downloaded the chip's keyboard driver program as well, but failed. Is there any port which needs to be set up in the configuration of C51?

       

       

      The end user checked the soldering of the goods, the Peripheral circuits, the PCB board and the USD connector as well, but all of them are fine.

       

      Your Support is Greatly appreciated.

       

      Regards

      Ravi

        • 1. Re: Need clarification for part CY7C68013A-56PVXI
          SananyaM_56

          Hello Ravi,

           

          -Please send the customer's schematic for us to check.

          -Is the device not being recognized at all or is it coming up with an error?

           

          Best Regards,

          Sananya

          • 2. Re: Need clarification for part CY7C68013A-56PVXI
            rlingappa01_4242076

            Hi Sananya,

            Yes the device is not recognized Please find the attached error details. and Customer have sent the comments as below There isn't any output of the PCB board when test it with plugging in the USB. PC failed to read the chips when connect to PC with USB. The end user is asking if it need any configuration to connect via USB to computer. The end user configured VID, PID via C51, but failed as well. He downloaded the chip's kepboard driver program as well, but failed. Is there any port which needs to be set up in the configuration of C51?

            The end user checked the soldering of the goods, the Peripheral circuits, the PCB board and the USD connector as well, but all of them are fine.

             

            Please help on this Sananya.

                On Tuesday, 14 May, 2019, 11:47:21 am IST, SananyaM_56 <community-manager@cypress.com> wrote: 

             

              #yiv1248400502 * #yiv1248400502 a #yiv1248400502 body {font-family:Helvetica, Arial, sans-serif;}#yiv1248400502  h1, #yiv1248400502 h2, #yiv1248400502 h3, #yiv1248400502 h4, #yiv1248400502 h5, #yiv1248400502 h6, #yiv1248400502 p, #yiv1248400502 hr {}#yiv1248400502 .yiv1248400502button td {}

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            Need clarification for part CY7C68013A-56PVXI

             

            reply from SananyaM_56 in USB Low-Full-High Speed Peripherals - View the full discussion

             

            Hello Ravi,

             

             

             

            -Please send the customer's schematic for us to check.

             

            -Is the device not being recognized at all or is it coming up with an error?

             

             

             

            Best Regards,

             

            Sananya

             

            Reply to this message by replying to this email, or go to the message on Cypress Developer Community

            Start a new discussion in USB Low-Full-High Speed Peripherals by email or at Cypress Developer Community

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            • 3. Re: Need clarification for part CY7C68013A-56PVXI
              SananyaM_56

              Hi Ravi,

               

              From the screenshot it looks like the device is coming up in device manager and USB console as "Cypress Generic USB Driver (3.4.7.000) with VID, PID of 0x04b4, 0x8613 and hence binding to cyusb.sys driver. Is this observed after the device is reset and before loading their firmware? Please explain what output is expected on PCB once the device is connected to host. 

               

              Best Regards,

              Sananya

              • 4. Re: Need clarification for part CY7C68013A-56PVXI
                rlingappa01_4242076

                Hi Sananya,

                 

                 

                 

                When it Connected to PCB their is no any output from the device. socustomer is asking if it need any configuration to connect via USB tocomputer. He tried to configure VID, PID via C51, but it got failed. (Computerfailed to read the chips) Also he downloaded the chip's kepboard driver programas well, but also failed.

                 

                 

                 

                Regards

                 

                Ravi

                 

                    On Wednesday, 15 May, 2019, 2:47:52 pm IST, SananyaM_56 <community-manager@cypress.com> wrote: 

                 

                #yiv8973966331 * #yiv8973966331 a #yiv8973966331 body {font-family:Helvetica, Arial, sans-serif;}#yiv8973966331 #yiv8973966331 h1, #yiv8973966331 h2, #yiv8973966331 h3, #yiv8973966331 h4, #yiv8973966331 h5, #yiv8973966331 h6, #yiv8973966331 p, #yiv8973966331 hr {}#yiv8973966331 .yiv8973966331button td {}

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                  Cypress Developer Community 

                 

                 

                 

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                Need clarification for part CY7C68013A-56PVXI

                 

                reply from SananyaM_56 in USB Low-Full-High Speed Peripherals - View the full discussion

                 

                Hi Ravi,

                 

                 

                 

                From the screenshot it looks like the device is coming up in device manager and USB console as "Cypress Generic USB Driver (3.4.7.000) with VID, PID of 0x04b4, 0x8613 and hence binding to cyusb.sys driver. Is this observed after the device is reset and before loading their firmware? Please explain what output is expected on PCB once the device is connected to host. 

                 

                 

                 

                Best Regards,

                 

                Sananya

                 

                Reply to this message by replying to this email, or go to the message on Cypress Developer Community

                Start a new discussion in USB Low-Full-High Speed Peripherals by email or at Cypress Developer Community

                Following Need clarification for part CY7C68013A-56PVXI in these streams: Inbox

                 

                 

                This email was sent by Cypress Developer Community because you are a registered user.

                You may unsubscribe instantly from Cypress Developer Community, or adjust email frequency in your email preferences

                   

                 

                 

                 

                • 5. Re: Need clarification for part CY7C68013A-56PVXI
                  SananyaM_56

                  Hi Ravi,

                   

                  -Please check the schematic and layout of the board with the guidelines mentioned in the App Note- https://www.cypress.com/file/135006/download

                  -Initial configuration is not required since the device will enumerate with the bootloader which can program the device over USB using Control Center or CyConsole applications. Please refer to the App Note for boot options of the device- https://www.cypress.com/file/43391/download

                   

                  Best Regards,

                  Sananya