I'm working with Windows 10.
It seems that the driver isn't updated. the driver is oem66.inf and it says in the 'events' tab
"Device USB\VID_04B4&PID_F11F\... was not migrated due to partial or ambiguous ,match".
Furtermore, the title of the USB connection reads 'FTK(unconfigured)'. its version is 3.4,1,20
When I'm trying to update the driver from the computer, it says that this is the most updated version.
I think you are using PSoC5 based (which doesn't have PSoC5LP chip) kit.
This kit has been obsoleted long back as stated on this link:
We recommend you do a replacement for PSoC5 chip if its not done already.