3 Replies Latest reply on Jan 30, 2019 10:31 PM by HimaM_31

    Windows 10 won't load HID device

    user_294661310

      We have a product that runs great on Windows 7, bootloader works great.  However, with the deployment of Windows 10, when we put the board into bootloader mode, Windows 10 won't load a device driver.  I get the following error in Device Manager:  “Unknown USB Device (Device Descriptor Request Failed)”

       

      And when I try to force it to use the .inf file generated by compiling the bootloader project, I get:

       

      “The folder you specified doesn’t contain a compatible software driver for your device.  If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems.”

       

      I updated all the modules in Creator 4.1 and recompiled; same problem.

       

      This seems to be a Win 10 driver issue, but not sure what path to pursue next.