1 Reply Latest reply on Nov 29, 2018 6:27 PM by YiZ_31

    USB-C to DisplayPort adapter not detected with EZ-PD config util

      I've purchased a USB 3.1 Type C to Mini DisplayPort/Mini DP Adapter Cable - https://www.amazon.co.uk/gp/product/B01LY7DEQU

      The unit works OK with the correct displayport cable between a MacBook Pro 2016 and Dell U2414 monitor, but does not work when connected to a 2018 mac mini.

      I've read that a possible firmware upgrade of the dongle might help.

      In a Windows 10 machine, the dongle is plugged-into a usb-c port and correctly works with the monitor (and Device Managed detects it as a USB 3.1 Extensible Host).

      But... the EZ-PD configuration Utility can't find any attached device. I get the following error in the Messages window on startup:

      "0 HID devices found

      0 USB-Serial Bridge devices found

      No HID/USB-Serial Bridge devices found

      Device Discovery failed"

       

      Any ideas?

      Thanks in advance.