Unfortunately, the CYW20713 is not an broad market device, and as such, is not supported here on the IoT community.
Please reach out to the Cypress sales/distribution team that enabled you on this device and ask them to setup a direct channel for support for the factory.
Then, can you advise where I can get tech support for CYW20713? Thank you very much.
Like MIFO said, you will have to get in touch with your local Cypress Sales / Distribution. They will in turn get you help on this device.