4 Replies Latest reply on Aug 9, 2018 5:52 PM by thomas.ritch_3578401

    PSoC Creator 4.2 Setup failing on win 10 x64 machine

    thomas.ritch_3578401

      Downloaded PSoCCreatorSetup_4.2_es100_b641.exe twice, attempted installation 4 times, including as Administrator, to the default install directory.  All AV and malware apps are off.  Windows firewall is disabled.  Each time, after the install directory dialog closes (I took the default), I see this:

       

      Capture1.JPG

      Immediately thereafter, the following dialog appears, scrolling continuously:

      Capture11.JPG

      When I click OK on the first dialog, both disappear, and I get an install fail cleanup message.  I confirm that the installation terminates thereafter, and no residual files are left behind.  The file error in the first dialog is a file in the downloaded archive, so I'm not sure why a download is even requested.  There are no network or proxy issues with this machine.

       

      This install script proceeds on a separate win7 x64 machine on same network.  I'm stuck, so help.

        • 1. Re: PSoC Creator 4.2 Setup failing on win 10 x64 machine
          ddka

          The error might be due to a .NET framework incompatibility. Please try to run Microsoft .NET framework Repair tool available at this link:

          https://support.microsoft.com/en-in/help/2698555/microsoft-net-framework-repair-tool-is-available

           

          What are the Microsoft Visual C++ Redistributable Versions installed on your installed?

           

          Do let me know if this solves your issue.

           

          Regards,

          Dheeraj

          • 2. Re: PSoC Creator 4.2 Setup failing on win 10 x64 machine
            thomas.ritch_3578401

            Dheeraj,

             

            Thanks for the reply.  I ran the repair tool.  The only action it

            recommended was re-enabling of the Windows update service, which I'm not

            going to do.  So I didn't take that action.  To your other question, here

            is a list of MS redistributables present:

             

            Microsoft .NET Framework 4.5 Multi-Targeting Pack 4.5.50710

            Microsoft .NET Framework 4.5 SDK 4.5.50710

            Microsoft .NET Framework 4.5.1 Multi-Targeting Pack 4.5.50932

            Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU) 4.5.50932

            Microsoft .NET Framework 4.5.1 SDK 4.5.51641

            Microsoft .NET Framework 4.6.2 SDK 4.6.01586

            Microsoft .NET Framework 4.6.2 Targeting Pack 4.6.01586

            Microsoft Help Viewer 2.1 2.1.21005

            Microsoft Office Professional Plus 2016 16.0.4266.1001

            Microsoft Silverlight 5.1.20513.0

            Microsoft SQL Server 2012 Data-Tier App Framework 11.1.2902.0

            Microsoft SQL Server 2012 Data-Tier App Framework  (x64) 11.1.2902.0

            Microsoft SQL Server 2012 Express LocalDB 11.1.3000.0

            Microsoft SQL Server 2012 Management Objects 11.1.3000.0

            Microsoft SQL Server 2012 Management Objects  (x64) 11.1.3000.0

            Microsoft SQL Server 2012 Native Client 11.3.6518.0

            Microsoft SQL Server 2012 Transact-SQL ScriptDom 11.1.3000.0

            Microsoft SQL Server 2012 T-SQL Language Service 11.1.3000.0

            Microsoft SQL Server 2016 LocalDB 13.0.1601.5

            Microsoft SQL Server Compact 4.0 SP1 x64 ENU 4.0.8876.1

            Microsoft SQL Server System CLR Types 10.50.1600.1

            Microsoft SQL Server System CLR Types (x64) 10.50.1600.1

            Microsoft System CLR Types for SQL Server 2012 11.1.3366.16

            Microsoft System CLR Types for SQL Server 2012 (x64) 11.1.3366.16

            Microsoft Visual C++ 2005 Redistributable 8.0.61001

            Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

            9.0.30729.6161

            Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 11.0.60610.1

            Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 11.0.61030.0

            Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 11.0.60610.1

            Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 11.0.61030.0

            Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40649 12.0.40649.5

            Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 12.0.30501.0

            Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008 14.10.25008.0

            Microsoft Visual C++ 2017 Redistributable (x86) - 14.11.25325 14.11.25325.0

            Microsoft Visual Studio Professional 2013 with Update 4 12.0.31101

             

            Let me know if you have other ideas.  Thanks.

             

            Regards,

             

            Tom Ritch

            • 3. Re: PSoC Creator 4.2 Setup failing on win 10 x64 machine
              ddka

              Then as the error suggests, I think your configuration system is corrupted. Kindly try the fix provided in the following link below and then reinstall (link: https://www.drivereasy.com/knowledge/configuration-system-failed-to-initialize-windows-10-solved/ )

               

              Also, considering the .NET Frameworks installed on your system, they are compatible and hence should work fine. So try the above suggestion and let me know if it works!

               

              Regards,

              Dheeraj

              • 4. Re: PSoC Creator 4.2 Setup failing on win 10 x64 machine
                thomas.ritch_3578401

                I have tried all recommendations, but the only solution I found was a fresh O/S install.  Thanks for the assists.