1 2 Previous Next 15 Replies Latest reply on Oct 7, 2018 10:45 PM by abga

    GPIF II Designer Does Not Load In Windows 10

    jyamaha_3554436

      I have two machines - one that is out of space (a disk limited machine with no internal upgrade potential - Windows tablet class device) and a powerful "unlimited" resource workstation.   The limited machine has the latest FX3 SDK installed - and GPIF II Designer works fine.   The "unlimited" machine has a fresh install of the FX3 SDK and the GPIF II Designer does not load.  Unfortunately, debug and development on the weaker of these two machines is not a viable option - I need to get my workstation happy with GPIF II Designer and the rest of the suite.  I'm not sure what works and what does not as of yet - the GPIF II Designer is my first step in development.

       

      Here's a rundown of what I have tried:

       

      1) Reinstall of GPIF II Designer by uninstalling and reinstalling using the .msi in the SDK's "updates" folder.

      2) Tried above as administrator

      3) Tried reinstalling the .NET 3.5 requirement.  My limited machine did not have this package installed - so I installed it as part of the SDK installation.  The workstation already had .NET 3.5 installed along with many other versions.  The .exe for installing .NET 3.5 from Microsoft bails out - presumably because .NET 3.5 is already installed (which it is).

      4) Tried repairing the SDK a few times (entire - not just the GPIF II Designer portion)

      5) Tried launching GPIF II Designer as my normal user - and by forcing administrator

      6) Tried running GPIF II Designer in each of the available compatibility modes from Vista on to Win 8.1 and all between

      7) Tried the sfc thing - no problems found (except the time it took to get there -- translation: "waste of time").

      8) Did the "search-engine thing" to try to find something close enough to attack the issue.  Found some things.  Tried some things.  Nothing either really applied or worked.  One interesting post was about local policy changes and disabling crypto policies.  I checked that - already disabled (so didn't apply) - but it is interesting in how it may relate to the next bullet (maybe)

      9) I had a yellow bang on TPM in Windows (the Windows Defender Security Center taskbar icon).  It was out of date because my PC manufacturer doesn't want to cram TPM updates that may mess with drive encryption software and render your HDD a brick.  This is related to Infineon TPM modules and a security flaw which could make it possible to unlock somehow.  This couldn't have been the issue - but I tried enough things - why not?  I updated TPM to the latest version just to get rid of the yellow bang.  Yellow bang gone -- GPIF Designer II still not working.

      ...

      1,000,000) Probably enough other things so I can say I've tried a million things.

       

      The two machines are different architectures - both x64 - but the workstation is a Xeon while the limited machine is standard issue (Intel).  I do not think this is an interesting difference - so I'm not providing the gory details.

       

      Here is the event log error when I try to launch GPIF II Designer (aka C:\Program Files (x86)\Cypress\GPIFII Designer\bin\cygraphicaltool.exe)

       

      ----------- snip -----------

       

      Fault bucket 2146149135865279118, type 5

      Event Name: CLR20r3

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: cygraphicaltool.exe

      P2: 1.0.1198.2

      P3: 54940ad4

      P4: PresentationCore

      P5: 3.0.0.0

      P6: 5a7d2bb4

      P7: 5028

      P8: 0

      P9: System.TypeInitialization

      P10:

       

       

      Attached files:

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER224A.tmp.WERInternalMetadata.xml

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2289.tmp.xml

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER22B7.tmp.csv

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER22C8.tmp.txt

       

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_cygraphicaltool._46ede52786cec59c289588f1fffe6a2a232ca_00000000_3b162641

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 00b37e08-8e46-4ea1-a7c0-ea41053d2be9

      Report Status: 268435456

      Hashed bucket: 248d9d33a9d61beaadc8a744ae42f28e

      Cab Guid: 0

       

      ---------- snip ------------

       

      Feel free to suggest another few ideas to throw on the fire.  I'm not going to reinstall Windows.  I can reinstall the SDK again just to do it.  That's likely to be the first suggestion. 

       

      Thanks in advance for the community's help.

        • 1. Re: GPIF II Designer Does Not Load In Windows 10
          jyamaha_3554436

          Additional information:

           

          If I add a .config file to the EXE to try to limit .NET versions - the behavior changes.  Without the .config file (on the workstation) I get zero response from the .EXE - no splash or anything except returning to the state as if nothing was launched.  I get the error in the event logs previously posted.

           

          With a .config file added, I will see a splash screen - then GPIF II Designer bails with a different error.

           

          Since last report, I have tried using the .NET repair tool - no help.

           

          I removed .NET 3.5 by pressing the windows key, typing "Windows Features", then turned off the ".NET Framework 3.5 ..." feature.  After this, I was able to run the dotnetfx35setup (.NET 3.5 SP1 setup) to re-install .NET 3.5 - still no go.

          • 2. Re: GPIF II Designer Does Not Load In Windows 10
            abga

            Hi Jay,

             

            To reproduce the issue I need to know your exact system configuration. Please follow the following steps on the workstation machine and attach the .txt file:

             

            Step 1: Press "Windows key + r".

            Step 2: Type "msinfo32" and press "OK".

            Step 3: Go to file menu and click "Export".

            Step 4: Save the system log as "txt" file and attach here.

             

            Please try to reinstall the FX3 SDK using the .exe installer. Don't use .msi to install a particular package.

            Link for the FX3 SDK:

            http://www.cypress.com/documentation/software-and-drivers/ez-usb-fx3-software-development-kit

             

            Thanks & Regards

            Abhinav

            • 3. Re: GPIF II Designer Does Not Load In Windows 10
              jyamaha_3554436

              .msi was for GPIF Designer II re-install alone.  I used the SDK EXE for the repair - but I can uninstall and re-install and report back. 

              • 4. Re: GPIF II Designer Does Not Load In Windows 10
                jyamaha_3554436

                Windows 10 - Apps & Features (Installing Apps)

                 

                Cypress Suite USB 3.4.7 - Chose "Uninstall"

                UAC, allow app to modify y/n?  Answered yes

                Option to Modify/Repair/Remove.  Previously, in earlier documented steps, I answered "Repair".  This time I selected "remove"

                Answer "yes" to the "are you sure?" prompt to remove app and all features.

                Clicked "finish" to exit installer/uninstaller.

                 

                Used supplied link to re-download SDK http://www.cypress.com/documentation/software-and-drivers/ez-usb-fx3-software-development-kit

                Which is EZ-USB 1.3.4 for Windows

                 

                Answered "yes" for the prompt to allow the app to make changes.

                This application recognized a previous install of the SDK - I chose the option to "remove" (Remove all of EZ-USB FX3 SDK)

                After a longer period of time - clicked "finish" when EZ-USB 1.3.4 removal was complete.

                 

                Used supplied link to re-re-download SDK http://www.cypress.com/documentation/software-and-drivers/ez-usb-fx3-software-development-kit

                Answered "yes" for the prompt to allow the app to make changes.

                Clicked "Next" to install to default setup location

                Installation type chose "complete"

                Agreed to license agreement #1, #2, #3, #4

                Registration - continued without adding information

                Update manager - found no new updates. (pressed "exit")

                 

                Tried to execute "GPIF II Designer" - application received no response (similar to original condition before adding the exe.config file)

                 

                Conclusion: reinstall did not help

                • 5. Re: GPIF II Designer Does Not Load In Windows 10
                  abga

                  Hi Jay,

                   

                  I need the system configuration to progress towards understanding the issue. Could you please follow the following steps:

                  Step 1: Press "Windows key + r".

                  Step 2: Type "msinfo32" and press "OK".

                  Step 3: Go to file menu and click "Export".

                  Step 4: Save the system log as "txt" file and attach here.

                  And attach the msinfo file.

                   

                  Thanks & regards

                  Abhinav

                  • 6. Re: GPIF II Designer Does Not Load In Windows 10
                    jyamaha_3554436

                    I had previously sent a PM requesting a secure channel to send the msinfo result.

                    • 7. Re: GPIF II Designer Does Not Load In Windows 10
                      jyamaha_3554436

                      Sent the requested information through another channel - any update?

                      • 8. Re: GPIF II Designer Does Not Load In Windows 10
                        abga

                        Hi Jay,

                        I tried to reproduce the problem using (almost)same machine and OS but  I found that Gpif 2 designer is working fine. I tried to build a project and I am able to successfully generate the cyfxgpif2config.h file. PFA images for the same.

                         

                        Thanks & Regards

                        Abhinav

                        • 9. Re: GPIF II Designer Does Not Load In Windows 10
                          jyamaha_3554436

                          Thanks for the followup - how to proceed?  I will test again to ensure there were no updates to GPIF2 Designer that may have affected the outcome.

                          Regards,Jason

                           

                              On Saturday, September 22, 2018, 5:26:50 AM CDT, abga <community-manager@cypress.com> wrote: 

                           

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                            Cypress Developer Community 

                           

                           

                           

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                          GPIF II Designer Does Not Load In Windows 10

                           

                          reply from abga in USB Superspeed Peripherals - View the full discussion

                           

                          Hi Jay,

                           

                          I tried to reproduce the problem using (almost)same machine and OS but  I found that Gpif 2 designer is working fine. I tried to build a project and I am able to successfully generate the .config file. PFA images for the same.

                           

                           

                           

                          Thanks & Regards

                           

                          Abhinav

                           

                          Reply to this message by replying to this email, or go to the message on Cypress Developer Community

                          Start a new discussion in USB Superspeed Peripherals by email or at Cypress Developer Community

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                          • 10. Re: GPIF II Designer Does Not Load In Windows 10
                            abga

                            Hi Jay,

                             

                            Please reinstall the latest FX3 SDK 1.3.4 on the server machine and then try to launch the GPIF2 designer tool. I did it in that way only.

                             

                            Thanks & Regards

                            Abhinav

                            • 11. Re: GPIF II Designer Does Not Load In Windows 10
                              jyamaha_3554436

                              This is what I did:

                              1) Uninstalled FX3 SDK 1.3.4 using the Cypress installer2) Downloaded a fresh copy from Cypress.com3) Installed fresh copy using "Typical" setting (which was default) and used the default directory.

                              Event viewer shows:

                              Fault bucket 2146149135865279118, type 5Event Name: CLR20r3Response: Not availableCab Id: 0

                              Problem signature:P1: cygraphicaltool.exeP2: 1.0.1198.2P3: 54940ad4P4: PresentationCoreP5: 3.0.0.0P6: 5a7d2bb4P7: 5028P8: 0P9: System.TypeInitializationP10: 

                              Attached files:
                              ?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER966C.tmp.WERInternalMetadata.xml
                              ?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER967D.tmp.xml
                              ?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER968D.tmp.csv
                              ?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER96AE.tmp.txt

                              These files may be available here:C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_cygraphicaltool._46ede52786cec59c289588f1fffe6a2a232ca_00000000_513899b8

                              Analysis symbol: Rechecking for solution: 0Report Id: 7c7ce02f-d0ff-4bb3-b531-4b5e2baa3caeReport Status: 268435456Hashed bucket: 248d9d33a9d61beaadc8a744ae42f28eCab Guid: 0

                              • 12. Re: GPIF II Designer Does Not Load In Windows 10
                                jyamaha_3554436

                                ... my plan is to:

                                1) Install the Windows 10 SDKWindows 10 SDK - Windows app development

                                 

                                2) Try to following following instructions to determine the source of the Event Viewer exception:Debugging .NET based Windows Error Reports (WER)

                                 

                                 

                                |

                                |

                                 

                                Debugging .NET based Windows Error Reports (WER)

                                 

                                Every time a Windows App crashes a 'Windows Error Report' is generated. The report contains some useful informat...

                                 

                                 

                                 

                                 

                                 

                                 

                                 

                                 

                                 

                                3) Pass information along to see if it is helpful

                                I'm not sure if the EXE with the exception has the debug symbols embedded to make this work.

                                 

                                 

                                |

                                |

                                 

                                Windows 10 SDK - Windows app development

                                 

                                The Windows SDK for Windows 10 contains headers, libraries, and tools you can use when you create apps that run ...

                                 

                                 

                                 

                                 

                                 

                                 

                                 

                                 

                                 

                                    On Monday, September 24, 2018, 5:38:42 PM CDT, J YamahaSynth <jyamaha@yahoo.com> wrote: 

                                 

                                  This is what I did:

                                1) Uninstalled FX3 SDK 1.3.4 using the Cypress installer2) Downloaded a fresh copy from Cypress.com3) Installed fresh copy using "Typical" setting (which was default) and used the default directory.

                                Event viewer shows:

                                Fault bucket 2146149135865279118, type 5Event Name: CLR20r3Response: Not availableCab Id: 0

                                Problem signature:P1: cygraphicaltool.exeP2: 1.0.1198.2P3: 54940ad4P4: PresentationCoreP5: 3.0.0.0P6: 5a7d2bb4P7: 5028P8: 0P9: System.TypeInitializationP10: 

                                Attached files:
                                ?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER966C.tmp.WERInternalMetadata.xml
                                ?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER967D.tmp.xml
                                ?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER968D.tmp.csv
                                ?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER96AE.tmp.txt

                                These files may be available here:C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_cygraphicaltool._46ede52786cec59c289588f1fffe6a2a232ca_00000000_513899b8

                                Analysis symbol: Rechecking for solution: 0Report Id: 7c7ce02f-d0ff-4bb3-b531-4b5e2baa3caeReport Status: 268435456Hashed bucket: 248d9d33a9d61beaadc8a744ae42f28eCab Guid: 0

                                • 13. Re: GPIF II Designer Does Not Load In Windows 10
                                  abga

                                  Hi Jay,

                                   

                                  After looking into the error logs it seems that you are facing this issue due to some fault in windows. You can search for these errors on microsoft community. You can try re-installing the windows or updating it.

                                   

                                   

                                  Thanks & Regards

                                  Abhinav

                                  • 14. Re: GPIF II Designer Does Not Load In Windows 10
                                    jyamaha_3554436

                                    Update:

                                     

                                    Up until 10/3, I had no solution to this issue.  The suggestion was to reinstall Windows which I was not willing to do as no other software was having issues except for GPIF Designer.  Cypress could not reproduce - which made this issue understandably difficult to support.  Since the original reporting of issue, Windows has issued several major OS updates and until 10/3 no updates have helped.

                                     

                                    Thankfully, the latest update (Feature Update 1809) has "magically" fixed this longstanding issue.  Previously, GPIF Designer would not load without error on my Xeon Windows 10 Workstation Pro system.  However, a retest today after the 1809 update shows GPIF Designer is now loading fine.   Although I have reinstalled GPIF Designer several times in the past - since the last time GPIF Designer was tested (prior to Release 1809 of Windows), I have not reinstalled GPIF Designer.

                                     

                                    Only the underlying Windows update has fixed this issue.  Although I do not necessarily agree that the problem is entirely with the OS - the fact that the error no longer occurs at least makes any previous incompatibility issues mute.

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