WICED Studio 6.2.1 is the latest version, so make sure you install it vs. 6.2 as there were Eclipse based issues in 6.2 which were documented here in the 6.2.1_release_notes
When installing, make sure that you place the installer and the eml in a directory off the root of your c: drive, then execute the installer directly from that directory.
If you continue to have problems, post the install logs here within the thread and someone from the applications team will respond.
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Installing from the root directory and keeping the default installation paths worked for Windows 10
You mean the customer should install 6.2.1 by following steps?
1. Install WICED Studio 6.2
2. Place 6.2.1 installer and run it
3. Specify install directory that is the same as 6.2. (Over write)
Is that right?
BTW, I can not find the installer of 6.2.
6.2 was removed from the site, so no need to install it first. Please start a new thread if you run into problems as the apps team is not monitoring threads that have been marked answered.