3 Replies Latest reply on Mar 27, 2018 3:40 AM by SrinathS_16

    Problems with CY7C68013A on USB3.0 Hosts

    user_126971910

      Hello,

       

      we use the CY768013A USB controller in some of our devices. Some customers using USB3.0 hosts have the problem, that the USB connections fails after some time of using (like 10 to 60 minutes).

      The device class is custom USB device and we use Bulk transfers on one EP and control transfers, we use CYUSB3 drivers. The problems disappears when the customers use an USB 2.0 Slot at the computer. This is starting to be a problem, because many new computers have USB3.0 slots only, or USB 3.0 slots are marked as USB 2.0 slots.

       

      Are there any known issues on this topic Or can someone give me a hint how we could solve this problems?

       

      kind regards

       

      Simon