4 Replies Latest reply on Jan 31, 2018 2:53 PM by mkari007_3127956

Cypress BLE-Beacon PC App not starting

thejus_2543151 Nov 2, 2017 5:48 AM

Hi,

I am using Windows 10 (32 bit) and Windows 7 (64 bit) with different laptops. I bought CYALKIT-E02 Solar Powered BLE Sensor Beacon. I installed your Cypress BLE Beacon App in both the laptops. When i try to open the BLE beacon PC app, it is showing ERROR "The program can't start because MSVCP140.dll is missing from your computer. Try reinstalling the program to fix this problem" in the windows 7 PC. But the PC with windows 10 OS, app is not opening and error message is also not showing. Can you please help me on this problem?

Thank you.

1. Re: Cypress BLE-Beacon PC App not starting

e.pratt_1639216 Nov 2, 2017 8:04 AM (in response to thejus_2543151)

Have you tried running the program in compatibility mode on the Win 10 OS?
Also, the MSVCP140 looks like it is a reference to the Microsoft Visual C Plus v140 DLL library. If the program didn't run as administrator when installing, it might have failed to install the DLL.
Running as administrator on the Win 10 OS might also help that issue.
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2. Re: Cypress BLE-Beacon PC App not starting

thejus_2543151 Nov 2, 2017 10:23 PM (in response to e.pratt_1639216)

Hi,
I have checked. But the problem is same and not solved.

Thank you.
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3. Re: Cypress BLE-Beacon PC App not starting

EijiF_46 Nov 7, 2017 1:26 AM (in response to thejus_2543151)

Hi

Please download and install a "vcredist_x86.exe" to solve the MSVCP140.dll error.
Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center

Regards
Eiji
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4. Re: Cypress BLE-Beacon PC App not starting

mkari007_3127956 Jan 31, 2018 2:53 PM (in response to thejus_2543151)

My problem has been solved by Installing https://support.microsoft.com/en-us/help/3118401/update-for-universal-c-runtime-in-windows in addition to Visual C++ Packages.
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