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The USB forums are now located here: USB
Specifically, FX3 is here: USB Superspeed Peripherals
There is also a hidden hold location where the Level 1 team (ltmp) is moving unspecific content to the correct location, and I think the redirect from CY.com is directing you here, which explains the access issue.
I will discuss with the level 1 team doing the work. Thanks for reporting the problem.