We are looking into this. A SW engineer from NI actually wrote the firmware so we need to consult with him on this issue.
I am having a hard time getting my FTK to show up on the driver station as well. I am using the same DS and Firmware versions, but am using a different programmer version (PSoC Programmer 3.12). The strange thing is that a later version of the programmer (3.13.3) will not even acquire the PSoC device on the FTK board and will not even program it.
You have the correct version of the PSoC Programmer (126.96.36.1997)
Make sure that the CyMiniProg3Service service is running
Check the Device Manager and make sure that the device is showing up as "FTK3 (188.8.131.52)"