If no one else comments you might want to file a CASE to
get answer -
To create a technical case at Cypress -
“Create a Case”
You have to be registered on Cypress web site first.
We will support your issue and take it forward. I have sent an email to understand the details to take this forward.
I am curious to know where did you get the CY8C24794? How many chips have you been tested having this issue?
You can also call Cypress Shanghai office:
Hi Roy, we got the chip from Taobao(淘宝).