7 Replies Latest reply on Apr 18, 2018 8:56 AM by epr_1639216

    CY5677 dongle "Not a valid CySmart dongle!"



      We're using the CY5677 BLE dongle on one of our projects. It works great most of time :)


      One issue is that sometimes it goes into a state where we cannot connect to it anymore, TryGetCySmartDongleCommunicator() returns "Not a valid CySmart dongle!".


      This unfortunately is a showstopper for us because we won't have physical access to machine to press the 'reset' button or power cycle the dongle.


      - Could you please share with us some insights on why/when does the dongle go into this state? Maybe we can handle those cases better from our code.


      - Is there a way for us to automatically (remotely) reset the dongle when this happens?




      Thank you,