Iam watching the forums here for more than two years but I cannot remember to have heard an issue like yours before.
I would suggest that you get together all informations about your project (schematics, layout, project archive) and create a MyCase (Support&Community -> Technical Support -> Create a MyCase) and attach all the relevant informations. Cypress will handle your case confidentially. When you may, you can post the same info here in the forum and everyone can have a look at which can give a solution in less time.
It would also be prudent to contact your local regional sales manager (RSM) office
and get field applications engineer support.