1 Reply Latest reply on Nov 25, 2014 9:51 PM by prku

    Proprietary Help

    user_14586677

      For customers that cannot upload their project to get assistance, due to

         

      proprietary nature of project, we at forum are telling them to file a CASE.

         

       

         

      Is there a written policy that can be handed off to a customer on how Cypress

         

      applications help via CASE assitance insures all data handled appropriatly, like

         

      file erasure, etc. at end of asistance ?

         

       

         

      Regards, Dana.

        • 1. Re: Proprietary Help
          prku

           Danaa,

             

           

             

          Your request is a valid request and makes sesne.

             

          From Cypress side, we actually ensure that customer projects are not shared with anyone else outside of cypress.

             

          Also, if customers have their NDA process, then we sign the NDA with them before getting the projects from them.

             

          But i dont have a letter as such right now to hand it over.

             

          I will speak with our legal team and find out if something like this is feasible and update.

             

           

             

          Thanks

             

          Praveen 

             

          Applications Group Lead

             

          PsoC Technical Support