7 Replies Latest reply on Sep 27, 2016 12:33 PM by adam.ambriz_1585376

    PSoC CreatorInstaller.exe has stopped working




      Whenever I try to install the PSoC creator 3.1/3.2(tried with both) software on my window 7/x64 machine, a  window with a message "PSoC CreatorInstaller.exe" pops up and stops the installatio. Update manager also returns the same messages for all installed CY software, whenever it runs.  This issue is not allowing me to even open the previously installed PSoC creator versions. 


      I have started seeing this issue after installing the PSoC Creator 3.2, four  weeks ago to upgrade one of the AN project to meet the regression test requirement. I am stuck here. Please help.


      Underlying details of the issue:




      Stopped working


      Problem signature:


        Problem Event Name: APPCRASH


        Application Name: PSoCCreatorInstaller.exe


        Application Version:


        Application Timestamp: 553151cf


        Fault Module Name: KERNELBASE.dll


        Fault Module Version: 6.1.7601.18839


        Fault Module Timestamp: 553e8c17


        Exception Code: e0434f4d


        Exception Offset: 000000000001aaad


        OS Version: 6.1.7601.


        Locale ID: 1033




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