7 Replies Latest reply on Sep 27, 2016 12:33 PM by adam.ambriz_1585376

    PSoC CreatorInstaller.exe has stopped working

    zsk

      Hi,

         

      Whenever I try to install the PSoC creator 3.1/3.2(tried with both) software on my window 7/x64 machine, a  window with a message "PSoC CreatorInstaller.exe" pops up and stops the installatio. Update manager also returns the same messages for all installed CY software, whenever it runs.  This issue is not allowing me to even open the previously installed PSoC creator versions. 

         

      I have started seeing this issue after installing the PSoC Creator 3.2, four  weeks ago to upgrade one of the AN project to meet the regression test requirement. I am stuck here. Please help.

         

      Underlying details of the issue:

         

      Description:

         

      Stopped working

         

      Problem signature:

         

        Problem Event Name: APPCRASH

         

        Application Name: PSoCCreatorInstaller.exe

         

        Application Version: 21.85.192.9

         

        Application Timestamp: 553151cf

         

        Fault Module Name: KERNELBASE.dll

         

        Fault Module Version: 6.1.7601.18839

         

        Fault Module Timestamp: 553e8c17

         

        Exception Code: e0434f4d

         

        Exception Offset: 000000000001aaad

         

        OS Version: 6.1.7601.2.1.0.256.48

         

        Locale ID: 1033

         

       

         

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