Did you check your LCD for having the 'µ' in its defined character set? Probably not a "Defect"
So it appears the LCD part is equipped with the Japanese font ROM -00, Not the US font ROM -02. Is this correct for all development kits sold i US???
What kit do you have ?
Maybe file a CASE and get your kit swapped. Or maybe Cypress does
not know an incorrect LCD supplied to them is wrong version.
To create a technical or issue case at Cypress -
“Create a Support Case”
You have to be registered on Cypress web site first.