Cypress doesn't support this software for programming the device and recommends Psoc Creator programming. I would suggest that you open a case with Cypress to see if they have a solution.
Yes, I will open a new case.
I think, the problem is by Segger. Because the same problem was on a other type of Chips (BLE).
The reason why we use the Segger is, that we have for programming a big platform of severall industrial programmer from Segger and must use them for production programming.