13 Replies Latest reply on Jan 18, 2017 1:10 AM by hima

CY8CKIT-042-BLE pioneer board not being recognized by computer

sneakyp33t Jan 30, 2017 10:02 PM

I have a project I want to program to the microcontroller. When I try to upload the project to the microcontroller in PSoC creator it does not appear to be connected. However, I have it plugged in and the status LED is green and the power LED is on. How can I get PSoC creator to see the microcontroller?

1. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

user_242978793 Jan 2, 2017 6:27 PM (in response to sneakyp33t)

Hold down the reset button SW1 one the board for 10 sec and it should reset the KitProg. Can you see the kit prog in the device manager of the windows System? What version of Psoc Creator are you using?
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2. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

sneakyp33t Jan 2, 2017 10:59 PM (in response to sneakyp33t)

I pressed the reset button for 10 seconds. The device manager pops up and asks what I want to do with it. I am using psoc creator 4. However it still does not recognize the microcontroller in psoc creator.
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3. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

hima Jan 3, 2017 12:54 AM (in response to sneakyp33t)

Can you try opening PSoC Programmer and upgrade the firmware Utilities->Upgrade Firmware

Thanks,

Hima
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4. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

sneakyp33t Jan 3, 2017 3:05 PM (in response to sneakyp33t)

The "Upgrade Firmware" button is grayed out
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5. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

hima Jan 3, 2017 11:58 PM (in response to sneakyp33t)

Can you attach the screenshot of the Device manager? Can you try manually to point the enumerated device to the KitProg.inf file available in the location :C:\Program Files (x86)\Cypress\Programmer\drivers\KitProg

Thanks,

Hima
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6. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

sneakyp33t Jan 4, 2017 3:29 PM (in response to sneakyp33t)
Here is the picture of device manager. What lines of code do I need to change in the kitprog.inf file?

error_6.png 8.0 K
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7. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

hima Jan 4, 2017 10:51 PM (in response to sneakyp33t)

Hello You need not modify the kitprog.inf file, you will need to point the enumerated device to this .inf file. If you have doubts on how to update the driver, then please refer to any thirdparty websites (example: https://www.lifewire.com/updating-drivers-in-windows-7-tutorial-2619224) Thanks, Hima
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8. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

sneakyp33t Jan 7, 2017 7:44 AM (in response to sneakyp33t)

This is what I get when I try to program the microcontroller. I doubt it is an issue with the drivers since they are all up to date.
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9. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

hima Jan 8, 2017 8:36 PM (in response to sneakyp33t)

Hello,

I just want to confirm the following points

1)Where you able to program the kit at any point of time? Are you facing this issue while trying to program the first time?

2)Please let us know if you have tried the step of pointing to .inf file mentioned in response#8 and response#6?

Thanks,

Hima
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10. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

sneakyp33t Jan 8, 2017 11:23 PM (in response to sneakyp33t)

Yes. I have tried both steps. Should I try to get a replacement?
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11. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

hima Jan 9, 2017 12:00 AM (in response to sneakyp33t)

Hello

Can you please confirm if you were able to program the kit earlier? Can you please try plugging the kit in another PC and check if it is working fine?

Thanks,

Hima
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12. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

sneakyp33t Jan 12, 2017 10:31 PM (in response to sneakyp33t)

I have used it on another computer but it still does not work
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13. Re: CY8CKIT-042-BLE pioneer board not being recognized by computer

hima Jan 18, 2017 1:10 AM (in response to sneakyp33t)

Hello

Then it might be some hardware issue with the Kit.

Thanks,

Hima
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