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Are you using the secure OTA process that is defined in Software Over-The-Air Secure Firmware Update and is supported but the BCM20737 only as it requires the RSA library this part enables (not available on 20732/20736) ?
This version has been tested internally and works well with the Windows peer application that is provided within the SDK.
Are you using the non-secure OTA and Android peer apps posted as a part of these two threads:
If the former, check that his board has enough memory and that you are downloading the correct image (both common problems). For example if you download a .txt file, the download will work fine but it will not boot.
If the latter, we will have to check internally to see if this is supported.