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USB Superspeed Peripherals

Anonymous
Not applicable

Hi

I have used EZ-USB FX3 application with Windows7.

When I use EZ-USB FX3 application with Windows10, the error shown below occur and I can't install the driver to Windows10.

The error is "The hash for the file is not present in the specified catalog file. The file is likely corrupt or the victim of tampering."

I use this driver for windows10 and add VID/PID pairs for my application.

Drivers for EZ-USB® FX1™, FX2LP™ , and FX3 - KBA94413

Can you please help me, are there any experiences?

Kodai

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1 Solution
Moderator
Moderator

Hi John/Kodai-san,

What I mean by "compatible till RS3" is:

- The driver posted by me in this thread should work for Windows version 1709 and also before that.

- This is the latest version of the driver (The version 1.2.3.14 is an older one)

I have attached the pictures after I install the driver in my PC. Please look at the same. I have also attached version info of my PC.

If the driver shared by me is not getting installed, please do the following:

- Make complete uninstallation till the device has not drivers available.

- Then the device appears as "westbridge" (see installation.png) - Here I have assumed that you connect the device as Bootloader device.

- Now manually install the driver by pointing to the inf file.

Let me know if any issues.

Regards,

Hemanth

Hemanth

View solution in original post

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21 Replies
Moderator
Moderator

Hi,

Please install the attached Win10 driver which is compatible till RS3.

Regards,

Hemanth

Hemanth
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Anonymous
Not applicable

Hi Hemanth,

I installed the above driver ,but another error occured.

The error is "The software for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver.(Code 48)"

Can you give me more information about this problem?

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Anonymous
Not applicable

Hello Hemanth -

Your post to Kodai/takata_3070581 says: "driver which is compatible till RS3".  Does RS3 mean "Windows 10, version 1709, RedStone3"??????  I am confused about the word used: "till".  Is this driver good for Windows 10 BEFORE RedStone3, or good for Windows 10 AFTER RedStone3 ????

Are there known problems with the CyUSB3.sys on this operating system platform?  I posted this question but have gotten no replies.

I also noticed that the current Cypress release of this driver is 1.2.3.14.   Yours is 1.2.3.20.  I will try this driver and see if it fixes my problems.

Regards,

John Svinicki

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Anonymous
Not applicable

Hi John,

Thank you for your additional explaination to my question.

Hi Hemanth,

When I installed above driver to Windows10 ver.1607, I could install the driver and communicate with EZ-USB FX3 application.

When I installed above driver to Windows10 ver.1703(RS3), I couldn't install the driver (error code 48).

Do you have a new driver which is compatible with Win10 ver.1703(RS3)?

Regards,

Kodai Takata

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Moderator
Moderator

Hi John/Kodai-san,

What I mean by "compatible till RS3" is:

- The driver posted by me in this thread should work for Windows version 1709 and also before that.

- This is the latest version of the driver (The version 1.2.3.14 is an older one)

I have attached the pictures after I install the driver in my PC. Please look at the same. I have also attached version info of my PC.

If the driver shared by me is not getting installed, please do the following:

- Make complete uninstallation till the device has not drivers available.

- Then the device appears as "westbridge" (see installation.png) - Here I have assumed that you connect the device as Bootloader device.

- Now manually install the driver by pointing to the inf file.

Let me know if any issues.

Regards,

Hemanth

Hemanth

View solution in original post

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Anonymous
Not applicable

Hi Hemanth,

I have used EZ-USB FX2LP application with Windows7.

When I use EZ-USB FX2LP application with Windows10, I use this driver for windows 7 (The version 1.2.3.10).The driver did not show an error,but During USB transmission,some computer with Win 10 lose data.I'm not sure if this has anything to do with drivers.

Looking forward your reply.

Regards,

zhan

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Moderator
Moderator

Hello Zhan,

Please use the driver attached in this thread for Windows 10.

The version 1.2.3.10 is older.

Regards,

Hemanth

Hemanth
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Anonymous
Not applicable

Hi Hemanth,

thank you for your reply.

Let me give it a try.

You said it before "The driver posted by me in this thread should work for Windows version 1709 and also before that."

But my computer's win10 system is 10.0.17134.112 ,which is the latest. Does that matter?

Looking forward your reply.

Regards,

zhan

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Moderator
Moderator

Hello Zhan,

Your version indicates windows 10 RS4. Though the one I shared is not built for RS4, you can install it and check the same. Let us know if there are any issues.

Regards,

Hemanth

Hemanth
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New Contributor

Hi,

I used cyusb3 driver ver 123.14 with my windows 10 and everything worked fine (Cypress FX3 USB BulkloopExample Device).

After Windows 10 update to 10.0.17134 the driver does not work any more. I have downloaded cyusb driver ver.1.2.3.20 but it can not be installed as Windows says "...sotware has been blocked  … because it is known to have problems with windows". I can not make my device work any more.

Did you solve the problem for your device ?

Wlodek

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Anonymous
Not applicable

Hi

Sorry, I've been busy with other things and haven't tried out the new driver

I've just tried it out on my computer. It's working

Zhan

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New Contributor

Hi,

Can you tell me your version of Windows 10.Mine is 10.0.17134  and with this version Cypress  driver can not be installed.  The previous version of Windows worked with cyusb3 driver ver 123.14 without any problems. After Windows update all of a sudden it stopped working and when reinsalling the Cyusb3 WIndows gives the error message: "software has been blocked  … because it is known to have problems with windows" . I then downloaded the 1.2.3.20 version but did not help - the same error message (and exclamation mark in the device menager)

Wlodek

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Anonymous
Not applicable

Hi

Mine is 10.0.17134.112. But I used EZ-USB FX2LP.

I tried it. Every version of the cyusb3 driver work fine.

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New Contributor

Hi,

I am using EZ-USB FX2LP CY7C68013A.

We used it for years with the old unsigned driver successfuly for some

years. Then some two/three years ago we changed to cyusb3 driver

ver.1.2.3.14 which worked fine with Windows 10 till the last update of

Windows and now we have this error message. I saw people claiming that

they get the same error message so I am not alone at least.

BR

Wlodek

W dniu 05.08.2018 o 05:09, xzz_2453536 pisze:

Cypress Semiconductor logo <http://www.cypress.com>

>

Cypress Developer Community

<https://community.cypress.com/?et=watches.email.thread>

>

FX3 driver for windows10

reply from xzz_2453536

<https://community.cypress.com/people/xzz_2453536?et=watches.email.thread>

in /USB Superspeed Peripherals/ - View the full discussion

<https://community.cypress.com/message/165093?et=watches.email.thread#165093>

>

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Moderator
Moderator

Hello Wlodek/Kodai-san,

As you noticed the post from zhan that there is no problem with cyusb3 version 1.2.3.20 (And zhan tested it in windows version 10.0.17134.112)

So, we should find what's happening in your case.

Kindly share setupapi.dev.log file immediately after you install 1.2.3.20 version of cyusb3 driver on your machine with windows version 10.0.17134.112

That file will be available in the path: C:\Windows\INF

Regards,

Hemanth

Hemanth
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New Contributor

Hi Hemanth,

I have found the same type of laptop computer with Windows 10 ver.

1.0.16299. (this is Window10 PRO while previous tests were done on

Windows Home). With this new computer (not updated) I installed the

Cyusb3 driver (both ver 1.2.3.14 and 1.2.3.20) and everything worked

fine. The device was correctly discovered (BulkLoopExample device).

Attached find two log files that were generated on the Windows 10 ver.

1.0.16299:

1) setupapi_Win10_0_16299_Cyusb3_1_2_3_14.dev.log - log file after

cyusb3 ver 1.2.3.14 installed

2) setupapi_Win10_0_16299_Cyusb3_1_2_3_20.dev.log - log file after

cyusb3 ver 1.2.3.20 installed

then I did Windows update from 10.0.16299 to 10.0.177134 (this took a

good while!)

After Windows update I connected my device to the computer and could see

the exclamation mark in the device menager.

This is represented by:

3) setupapi_Win10_0_17134_AfterWindowsUpdate.dev.log

The I just reinstalled cyusb3 in both versions (1.2.3.14 and 1.2.3.20)

and both resulted in the same error.

4) setupapi_Win10_0_17134_Cyusb3_1_2_3_14.dev.log - log file after

cyusb3 ver 1.2.3.14 installed

5)setupapi_Win10_0_17134_Cyusb3_1_2_3_20Reinstalled.dev.log - log file

after cyusb3 ver 1.2.3.20 installed

After Windows update to 10.0.17134 I can not install cyusb3 any more -

exactly as I described it last week (with my Windows 10 Home).

Hope this can help to find the problem.

BR

Wlodek

;

W dniu 06.08.2018 o 08:14, hman pisze:

Cypress Semiconductor logo <http://www.cypress.com>

>

Cypress Developer Community

<https://community.cypress.com/?et=watches.email.thread>

>

FX3 driver for windows10

reply from hman

<https://community.cypress.com/people/hman?et=watches.email.thread> in

/USB Superspeed Peripherals/ - View the full discussion

<https://community.cypress.com/message/165150?et=watches.email.thread#165150>

>

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New Contributor

Hi,

Have you found any hints in log files that could explain why drivers are not loaded in the most recent version of Windoes 10?

Wlodek

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Moderator
Moderator

Hi Wlodek,

Yes, we have seen that the error code reported is 0xC000000D

This can happen when you are trying to bind to a modified driver package.

Can you please share the inf file that you used to bind when the issue occurred?

Regards,

Hemanth

Hemanth
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New Contributor

Hi Hemanth ,

It is a kind of magic for me.

Today after your email, I decided to try once more.

I connected my device to Win10 (most recent) notebook. I uninstalled the

the driver (as it had exclamation mark). Then I installed the cyusb3

again and "Bingo ! " - the driver has been installed corectly.

I copied the driver to my pendrive and went to the other computer (the

same brand, the same Windows 10 version). On this other computer I

uninstalled the usb3 diver and installed it again from the pendrive. It

did not work and I got error message from Windows.

Then I took this pendrive and went back to my first notebook to recheck.

Again deinstalled the cyusb3 and reinstalled from the pendrive - it was

working fine.

I went back to my other notbook again with the pendrive reinstalled the

driver and it is working now ! (magic?).

I am attaching the log file from my other computer (first reinstallation

fails, second reinstallation works).

The instalation failure is from  hh:min 14:45.

The installation succeded at hh:min 15:02

Both from the same installation media!.

I am a little bit confused but happy it is working again!.

I am sure I was doing the same last week and it did not work.

The error 0xC00000D that you pointed to, could be somwhere in one of my

last logs because in despair I tried various driver configurations but I

think that I would get an "unsigned driver" info from Windows if I used

modified inf file .

Thanks for your help and see attached log file.

BR

Wlodek

Thanks

W dniu 13.08.2018 o 09:22, hman pisze:

Cypress Semiconductor logo <http://www.cypress.com>

>

Cypress Developer Community

<https://community.cypress.com/?et=watches.email.thread>

>

FX3 driver for windows10

reply from hman

<https://community.cypress.com/people/hman?et=watches.email.thread> in

/USB Superspeed Peripherals/ - View the full discussion

<https://community.cypress.com/message/165849?et=watches.email.thread#165849>

>

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New Contributor

Hi again,

I saw Kodai Takata on this forum having exactly the same error message

with his updated Windows 10. I wander if could solve this.

W dniu 05.08.2018 o 05:09, xzz_2453536 pisze:

Cypress Semiconductor logo <http://www.cypress.com>

>

Cypress Developer Community

<https://community.cypress.com/?et=watches.email.thread>

>

FX3 driver for windows10

reply from xzz_2453536

<https://community.cypress.com/people/xzz_2453536?et=watches.email.thread>

in /USB Superspeed Peripherals/ - View the full discussion

<https://community.cypress.com/message/165093?et=watches.email.thread#165093>

>

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Anonymous
Not applicable

Hi Hemanth-san,

I tried to install your driver to Windows10 ver.1703 and I could activate them.

I had forgot to use Cypress signed VID/PID pairs.

I appreciate your help and I'm sorry for replying so late.

Best Regards,

Kodai

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