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USB Superspeed Peripherals

GaCh_1398516
New Contributor
‎Dec 10, 2017 06:52 AM

FX3 can not work on Win7

Dear sir,

We have a product use FX3 on the web camera. But we have a problem about video display. Our FX3 can display UVC on the Win10 PC side, but can't work on the Win7 OS (Black screen). We don't heva any idea for that. Could you help provide some commend to fix this issue? Thank you.

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2 Replies
ManaskantD_51
Employee
‎Dec 11, 2017 09:41 PM

Re: FX3 can not work on Win7

Which endpoint are you using for streaming (BULK or ISOC)? What is the resolution you are trying to stream?

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YangyangC_06
Employee
‎Dec 12, 2017 05:54 PM

Re: FX3 can not work on Win7

Hi Gary,

Please install BUS HOUND to capture USB log for debugging. In addition, please add debug print statements to help us locate the root reason.

Regards,

Philip

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