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USB Superspeed Peripherals

New Contributor

Dear sir,

We have a product use FX3 on the web camera. But we have a problem about video display. Our FX3 can display UVC on the Win10 PC side, but can't work on the Win7 OS (Black screen). We don't heva any idea for that. Could you help provide some commend to fix this issue? Thank you.

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Employee

Which endpoint are you using for streaming (BULK or ISOC)? What is the resolution you are trying to stream?

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Employee

Hi Gary,

Please install BUS HOUND to capture USB log for debugging. In addition, please add debug print statements to help us locate the root reason.

Regards,

Philip

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