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USB Hosts Hubs Transceivers

Anonymous
Not applicable

Hi to all,

we used CYUSB3314 in previous project.

Are there any known issues with Windows 10?

Are there known issues with different REV or DateCode?

DATE CODE "1401 A" seems to work, but "1443 C" returns windows error like "(CM_PROB_FAILED_ADD)" and followed by "ENUMERATION failed" .

Here output from USB Tree View:

+++++++++++++++++ Device Information ++++++++++++++++++
Device Description       : Generic SuperSpeed USB Hub
Device Path              : \\.\USB#VID_2C34&PID_6504#6&72ad750&0&3#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Device ID                : USB\VID_2C34&PID_6504\6&72AD750&0&3
Driver KeyName           : {36fc9e60-c465-11cf-8056-444553540000}\0019 (GUID_DEVCLASS_USB)
Driver                   : C:\Windows\System32\drivers\UsbHub3.sys (Version: 10.0.17134.228  Date: 2018-08-03)
Driver Inf               : C:\Windows\inf\usbhub3.inf
Legacy BusType           : PNPBus
Class                    : USB
Service                  : USBHUB3
Enumerator               : USB
Location Info            : Port_#0003.Hub_#0002


Manufacturer Info        : (Standard USB HUBs)
Capabilities             : 0x64 (Removable, SilentInstall, RawDeviceOK)
Address                  : 3
Problem Code             : 31 (CM_PROB_FAILED_ADD)

Power State              : D3 (supported: D0, D1, D2, D3, wake from D0, wake from D1, wake from D2)

        ---------------- Connection Information ---------------
Connection Index         : 0x03 (3)
Connection Status        : 0x02 (DeviceFailedEnumeration)

Current Config Value     : 0x00
Device Address           : 0x14 (20)
Is Hub                   : 0x01 (yes)
Number Of Open Pipes     : 0x00 (0)
Device Bus Speed         : 0x03 (SuperSpeed)

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1 Solution
Employee

Hi Thomas,

I have not heard about any issue like yours. In fact, I just have one CY4603 which includes CYUSB3314. It works fine with WIN10.

In addition, Cypress makes some changes from Rev A to Rev C/D. You could check the latest datasheet for information.

As for your question, I have two concerns here.

1. How do you get the error message CM_PROB_FAILED_ADD? In any software?

2. Cypress's VID is 0x04b4 not 0x2C34. Do you paste the wrong information?

View solution in original post

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1 Reply
Employee

Hi Thomas,

I have not heard about any issue like yours. In fact, I just have one CY4603 which includes CYUSB3314. It works fine with WIN10.

In addition, Cypress makes some changes from Rev A to Rev C/D. You could check the latest datasheet for information.

As for your question, I have two concerns here.

1. How do you get the error message CM_PROB_FAILED_ADD? In any software?

2. Cypress's VID is 0x04b4 not 0x2C34. Do you paste the wrong information?

View solution in original post

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