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EZ-PD Analyzer software doesn't detect the device

EZ-PD Analyzer software doesn't detect the device

SePo_2528491
Level 1
Level 1
5 replies posted First solution authored First reply posted
‎Mar 01, 2021 09:52 AM
‎Mar 01, 2021 09:52 AM
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When I start EZ-PD Analyzer Utility it says "EZ-PD Analyzer is not connected", but when I check Windows Control panel it's there:

ex-pd.png

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Re: EZ-PD Analyzer software doesn't detect the device

SePo_2528491
Level 1
Level 1
5 replies posted First solution authored First reply posted
‎Mar 02, 2021 08:57 AM
‎Mar 02, 2021 08:57 AM
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Uninstalled, reinstalled again go this message:

SePo_2528491_0-1614704051396.png

Used this approach to solve it: https://community.cypress.com/t5/USB-EZ-PD-Type-C/Can-not-start-CY4500-EZ-PD-Protocol-Analyzer-Utili...

 

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