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USB EZ-PD Type-C

New Contributor

Currently I am using this version:

EZ-PD Protocol Analyzer Utility Windows

English

100.84 MB

10/09/2020

CY4500 EZ-PD Protocol Analyzer EXE

English

30.09 MB

10/27/2016

And for the driver , I use Windows inbox driver because cannot find the driver in the software folder.

But when I try to update the firmware then has issue.

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1 Solution
Moderator
Moderator

Hi,

The Driver installer will be available in the following path,

C:\Program Files (x86)\Cypress\CY4500 EZ-PD Protocol Analyzer\1.0\EZ-PD Analyzer Utility

Please find a similar thread CY4500: Device detected in EZ-PD but can't update firmware  for the reference.

Best regards,

Pranava

Best regards,
Pranava

View solution in original post

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8 Replies
Moderator
Moderator

Hi,

The Driver installer will be available in the following path,

C:\Program Files (x86)\Cypress\CY4500 EZ-PD Protocol Analyzer\1.0\EZ-PD Analyzer Utility

Please find a similar thread CY4500: Device detected in EZ-PD but can't update firmware  for the reference.

Best regards,

Pranava

Best regards,
Pranava

View solution in original post

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New Contributor

Hi ,

I also looked into the folder C:\Program Files (x86)\Cypress\CY4500 EZ-PD Protocol Analyzer\1.0 ,

in the 1.0 folder, there was only one folder name "Updater". I tried several times and tried on other laptop still the same.

The analyzer was yellow bang in device manager.

Capture.PNG

Thanks

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Moderator
Moderator

Hi,

Installing CY4500 EZ-PD Protocol Analyzer EXE from https://www.cypress.com/documentation/development-kitsboards/cy4500-ez-pd-protocol-analyzer  should install the following folders.

pastedImage_1.png

Can you please try redownloading the installer and select Complete installation when prompted for type of installation?

Best regards,

Pranava

Best regards,
Pranava
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New Contributor

Hi ,

I had retried with complete installation  on my laptop and other laptop , still only see the Updater folder.

Thanks

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New Contributor

Hi ,

I got it. Thanks so much. Because I installed the utility first then the EXE file.

I have a question , what is the different between  :

EZ-PD Protocol Analyzer Utility Windows

CY4500 EZ-PD Protocol Analyzer EXE

Because I install both so cause the issue, if only install the EXE file then everything is fine.

Thanks

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New Contributor

HI,

There is last issue ,

The EZ-PD analyzer utility not able to connect with the host.

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New Contributor

Hi ,

I SLOVED THE ISSUE .

SO only  need to install the EXE file. 

What is the utility app used for ??

Thanks

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Moderator
Moderator

Hi,

CY4500 EZ-PD Protocol Analyzer EXE

This installer installs all necessary drivers necessary for CY4500 kit. This also includes a Protocol Analyzer Utility with PD 2.0 decoding capabilities.

EZ-PD Protocol Analyzer Utility Windows

This is our new Protocol Analyzer Utility based on Java. This can also decode PD 3.0 packets. CY 4500 EZ-PD Protocol Analyzer EXE needs to be installed to get necessary drivers for the kit to work.

Best regards,

Pranava

Best regards,
Pranava
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