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USB EZ-PD Type-C

NiPr_4097786
New Contributor

Hello, using an old CY4500 on a new PC, 2020-11-03:

  • Download and install CY4500 software from website, dated 2020-10-09
  • Plug in CY4500
  • Error, drivers not installed
  • Read quick start, it says to look for drivers in the install directory
  • No drivers are in install directory
  • No old versions of CY4500 software are available on the website

Any idea how to make this work?

Thanks

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1 Solution
Marshal_Zhang
New Contributor II

This is caused by Win7. Enter the URL below and follow the steps.

https://www.catalog.update.microsoft.com/Home.aspx

Search for "windows phone winusb" in the Microsoft Update Catalog.

Download "Windows Phone - Other hardware - WinUsb Device".

Extract the contents of the downloaded '.cab' file to a temporary folder.

In the Device Manager, select Update driver software > Browse my computer for driver software.

Navigate to the temporary folder with the downloaded driver and complete the installation.

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