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PSoC Creator & Designer Software

KeSn_4175816
New Contributor II

Problem:

I'm just getting started with PSoC Creator. I have been trying to get PSoC Creator set up and configured with a simple onboard button and LED program using a CYCKit-043 and CYCKIT-046.

Unfortunately PSoC Creator 4.2 keeps "hanging" and not responding.  The point at which it hangs is seemingly random, and only when I interact with the program (i.e.  I can start it and let it sit there and it seems to be fine). The inconsistency makes it difficult to reproduce the problem and I am not sure what the problem could be

    

          Is anyone familiar with this problem/ can someone point me in the right direction?

What I have done:

I upgraded the firmware of the kitProgs using PSoC Programmer.

I repaired the install of PSoC Creator 4.2 using the update manager

I uninstalled and reinstalled PSoC Creator 4.2 using the update manager

Software/hardware:

Windows 7 (6.1)

PSoC Creator 4.2

CYCKIT-043 M-Series

CYCKIT-046 L-Series

Problem details from Task manager:

          Description:

  A problem caused this program to stop interacting with Windows.

Problem signature:

  Problem Event Name: AppHangB1

  Application Name: psoc_creator.exe

  Application Version: 0.0.0.0

  Application Timestamp: 5a85e2fd

  Hang Signature: d308

  Hang Type: 0

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Hang Signature 1: d308acff5acc7c0d840a1c8635ec5234

  Additional Hang Signature 2: 8316

  Additional Hang Signature 3: 83161e79deb37c098ee188c7baa80a50

  Additional Hang Signature 4: d308

  Additional Hang Signature 5: d308acff5acc7c0d840a1c8635ec5234

  Additional Hang Signature 6: 8316

  Additional Hang Signature 7: 83161e79deb37c098ee188c7baa80a50

Event Viewer Details:

Log Name:      Application

Source:        Application Hang

Date:          5/23/2019 1:57:51 PM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

Description:

The program psoc_creator.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2e34

Start Time: 01d511a96383414b

Termination Time: 30

Application Path: C:\Program Files (x86)\Cypress\PSoC Creator\4.2\PSoC Creator\bin\psoc_creator.exe

Report Id: 35318acd-7d9d-11e9-be19-989096bea374

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1 Solution
AnkitaS_51
Employee

Hi,

Can you please mention which OS are you using in your system.

Please make ensure that there are no malware in the system.

Also, then can you please try running the PSoC Creator without running Antivirus.I am asking you this because antivirus applications tend to restrict applications from opening, regardless of whether they are trustworthy or not.

This link discusses about the similar issue which can be helpful in diagnosing the issue :

https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-7-is-not-re...

Thanks,

Ankita

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1 Reply
AnkitaS_51
Employee

Hi,

Can you please mention which OS are you using in your system.

Please make ensure that there are no malware in the system.

Also, then can you please try running the PSoC Creator without running Antivirus.I am asking you this because antivirus applications tend to restrict applications from opening, regardless of whether they are trustworthy or not.

This link discusses about the similar issue which can be helpful in diagnosing the issue :

https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-7-is-not-re...

Thanks,

Ankita

View solution in original post

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