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PSoC Creator & Designer Software

Anonymous
Not applicable

I'm using PSoC Creator 4.2 on Win10 (build 17134).  It's suddenly started several times a day.  I don't get any sort of warning or error message... the program just quits immediately and I lose any unsaved changes.  I'm connected to a 5LP target via a MiniProg3, though I'm not always debugging when the crash occurs.  It may be correlated with simultaneously running Visual Studio 2013, but I'm not certain.

Is there some kind of log file created that can at least give me a clue about why this is happening?  I did a search and found a number of similar complaints - does Cypress at least have a clue what's going on?  I use several large CAD and IDE packages, and this is the only one that crashes like this.

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DheerajK_81
Moderator
Moderator

We do not recommend running Visual Studio and PSoC Creator simultaneously.

This error is specific to Windows as evident from these links:

1)https://answers.microsoft.com/en-us/windows/forum/windows_10-files-winpc/ucrtbasedll-is-causing-my-a...

2)https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/running-specialized-softwar...

Some related threads to learn more about why the crash occurs:

1) PSOC Creator 4.2 random shutdown error in ucrtbase.dll after windows 10 1803 update

2) Re: Psoc creator random crash in ucrtbase.dll

We are trying to resolve this issue with Microsoft but right now the not so ideal workaround is to use one IDE at a time.

Regards,

Dheeraj

View solution in original post

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3 Replies
DheerajK_81
Moderator
Moderator

We do not recommend running Visual Studio and PSoC Creator simultaneously.

This error is specific to Windows as evident from these links:

1)https://answers.microsoft.com/en-us/windows/forum/windows_10-files-winpc/ucrtbasedll-is-causing-my-a...

2)https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/running-specialized-softwar...

Some related threads to learn more about why the crash occurs:

1) PSOC Creator 4.2 random shutdown error in ucrtbase.dll after windows 10 1803 update

2) Re: Psoc creator random crash in ucrtbase.dll

We are trying to resolve this issue with Microsoft but right now the not so ideal workaround is to use one IDE at a time.

Regards,

Dheeraj

View solution in original post

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Anonymous
Not applicable

Thanks for pointing me to the event viewer... it does look like the ucrtbase problem.

But it's unacceptable that this still hasn't been fixed after more than 6 months.  We're not talking about an interaction with some obscure application here - PSoC Creator can't be run alongside the most popular Windows IDE.  Cypress should be embarrassed this still hasn't been fixed.

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DheerajK_81
Moderator
Moderator

We are sorry for the inconvenience caused to you. We have an ongoing interaction with Microsoft to address this issue. I will notify here once the issue has been resolved.

Regards,

Dheeraj

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