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PSoC Creator & Designer Software

Honored Contributor

I have a Win 7 Pro running on a 32bit CPU.

I just installed PSoC Creator 4.2 on it.  (There were no installation reported issues).  When it launches 4.2, it crashes with an unexplained error every time within 15 seconds past the initial splash screen.

I have Creator 4.2 installed on two other machines with NO PROBLEM.

Note: I uninstalled 4.2 and installed Creator 4.1 Update 1.  Same issue.  Crashes within 15 seconds after the splash screen goes away.

Len

Len
"Engineering is an Art. The Art of Compromise."
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Moderator
Moderator

Please ensure you have all the minimum requirements for running PSoC Creator as listed below:

crash1.PNG

More information on this can be found in the Release Notes​.

Regards,

Dheeraj

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Honored Contributor

Dheeraj,

Thank you for your response.  I have checked my system.

HW/SW/OS RqmtsMinimumOn my system

Processor

1.3GHz 32bit2.50GHz 32 bit
RAM1.5GB4.0GB
Free HD space5GB169GB
Screen Res1024x7681366x768
USB2.02.0
MS IE79.0.8112
.NET Framework4.04.0.30319
Adobe Reader9.217.009
Windows Installer3.1could not determine
PSoC Programmer3.27

3.28.3

Keil Compiler8.519.51
PDL3.013.10 installed
Windows OS77 SP1

Here is some MS Event info for the crash.  It appears to be linked to the Microsoft HTML dll.

Log Name:      Application

Source:        Application Error

Date:          7/9/2019 7:27:42 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      mi-lt-loaner2.ad.huf

Description:

Faulting application name: psoc_creator.exe, version: 0.0.0.0, time stamp: 0x5a85e2fd

Faulting module name: MSHTML.dll, version: 9.0.8112.16421, time stamp: 0x4d76266c

Exception code: 0xc0000005

Fault offset: 0x004c2a8e

Faulting process id: 0x1638

Faulting application start time: 0x01d5364925997a94

Faulting application path: C:\Program Files\Cypress\PSoC Creator\4.2\PSoC Creator\bin\psoc_creator.exe

Faulting module path: C:\Windows\system32\MSHTML.dll

Report Id: 9066de06-a23c-11e9-852e-d067e548cd63

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-07-09T11:27:42.000000000Z" />

    <EventRecordID>25500</EventRecordID>

    <Channel>Application</Channel>

    <Computer>mi-lt-loaner2.ad.huf</Computer>

    <Security />

  </System>

  <EventData>

    <Data>psoc_creator.exe</Data>

    <Data>0.0.0.0</Data>

    <Data>5a85e2fd</Data>

    <Data>MSHTML.dll</Data>

    <Data>9.0.8112.16421</Data>

    <Data>4d76266c</Data>

    <Data>c0000005</Data>

    <Data>004c2a8e</Data>

    <Data>1638</Data>

    <Data>01d5364925997a94</Data>

    <Data>C:\Program Files\Cypress\PSoC Creator\4.2\PSoC Creator\bin\psoc_creator.exe</Data>

    <Data>C:\Windows\system32\MSHTML.dll</Data>

    <Data>9066de06-a23c-11e9-852e-d067e548cd63</Data>

  </EventData>

</Event>

Hope this helps.

Len

Len
"Engineering is an Art. The Art of Compromise."
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Moderator
Moderator

Can you use Event Viewer and share the crash logs as mentioned in this link​? When the crash happens, check if there is any anti virus, end point protection etc. application event before it.

Regards,

Dheeraj

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