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We are using the PSoC 5lp USB_UART and see that it enumerates differently for Windows 7 and below versus Windows 10. For Windows 10 it appears as a generic usb serial device, none of the string descriptors (which you can customize) are not displayed. For our particular product, we wish to have these string descriptors available. Is there anything that can be done to create a driver or use one that will allow Windows 10 to show the string descriptors?
What driver are you currently using? I think Windows 10 added a generic CDC driver, which maybe could be not what you want. I know PSoC Creator will generate one for a USB UART component, maybe try using that one (in my application it's USBUART_cdc.inf). Don't know if it will solve your specific problem, but could be worth a shot.