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I remember not too long ago when Cypress provided excellent technical support and consistently solicited feedback to ensure quality. I was able to search the knowledge base, and if I didn't find my answer I was able to submit a case and a support representative would follow up until a resolution was reached.
Based on this experience, I recommended a Cypress part for a new product. I am now regretting that, since the support I had previously experienced no longer exists. Since I am not able to submit a case, I posted my issue to the Community. A Cypress employee posted a response that was not helpful, and that response was then marked as the "correct answer" and the discussion was locked. That is not support.