Connect the Remote Control with Windows10 PC,not use Ble Dongle,Remote Control can work.But connect the Remote Control with Ble Dongle，not use Windows 's BLE,and with the trackpad surface and touch others key ,the PC no response,I have already update dongle's software.(PROC BLE and PSoC5LP),I find already connect Remote Control with BLE Dongle,but PSOC5 not work.
Can you please confirm whether you used the dongle along with the remote control kit?
Which firmware you used to update dongle's firmware? Can you please try once in another PC ?