We have many devices deployed with CYBLE-012011-00, using a fixed stack BLE component V3.30.After having build new applications for them, some phones cannot perform an upgrade. For example: A Pixel4a seems fine, A Pixel1XL fails.
When starting the upgrade, it pauses for some time, but never advances the % done. Then several popups come up very fast, but only the last is visible. : CYRET_ERR_CMD. I think I have seen something about a checksum failure, but it's so fast I can't be sure. Considering that some phones work I can only conclude the files are OK and that this is a CYSmart issue, but it could also be the device bootloader I suppose.
Cysmart log on phone that fails is attached, but I don't see an errors in it. The Cysmart version is current from the Playstore.
This is holding up release of application code because we are unsure if this is a more widespread issue that needs correcting.
Are there know issues that could cause this?
Are there known workarounds?
What would you advise?
