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PSoC 4 MCU

New Contributor II

I am using CY8CKIT-042-BLE and recently came accreoss problem with CY5670 BLE dongle. I am using Windows 8.1 and when CY5670 is plugged into the USB port of the PC its not getting detected. No error message popped by PC.

   

 Before it was getting connected to the PC. I am using PSoC creator 4.1.

   

Please help to troubleshoot the problem.

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6 Replies
Employee

Hi,

   

Are you able to see any interface of this dongle in the Windows device Manager?

   

Thanks,

   

Hima

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New Contributor II

It is not visible in device manager

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Employee

Are you able to get the same hardware working on any other OS?

Thanks,

Hima

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Honored Contributor II

Have you tried it on another computer? Was it working in a previous version of Psoc Creator ? What are the lights on the board doing are they on or off ? Have you tried to PLUG it in with the reset button pressed?

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Honored Contributor II

Also is your kitprog revision up to date?

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Honored Contributor II

Hold the reset button down and plug it in and hold it for 10 sec.

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