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New Contributor

微信图片_20200702104227.jpg

我们在用S25FS064SAGMFI010 64Mbit的Flash设计我的产品,发现做成的产品中有一半以上1脚和8脚是短接的,

我们详细调查后发现在Flash的1脚附近有一个Corner,测量后发现这个Corner和8脚是短接的,在芯片焊接过程中,

如果稍微偏移就会导致1脚和Corner短接,所以我们想跟Cypress官方确认一下这个Corner设计的用意是什么,

另外在芯片手册上并没有任何关于这个Corner信息的描述。

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11 Replies
Moderator
Moderator

Hi,

Thank you for contacting Cypress Community.

Could you please -

  1. Reconfirm the full part number of the device? According to the MPN provided, the package of the device is 8 pin SOIC, but the image is of a different package. Please confirm.
  2. Provide the top markings of the device.

Regards,

Apurva

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New Contributor

你好

感谢你的回复

1,不好意思,提供的芯片信号是错误的,正确型号是S25FS064SAGNFI030

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Moderator
Moderator

Hi,

Thank you for the confirmation. Please also provide the top markings of the device.

Regards,

Apurva

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New Contributor

Hello

  Thanks your replay,Top marings of the device as follows:

微信图片_20200703161415.jpg

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New Contributor

怎么没消息了,人呢?

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New Contributor

I am very anxious about this matter, please give me a reply quickly, Thanks a lot

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Moderator
Moderator

Hi,

Apologies for the delay in my response.

I discussed your issue internally and I would like to inform you that we will need to do analysis on the physical parts. I would suggest you to create a Failure Analysis case by visiting the following link.

Please let me know if you need any help in the process.

Regards,

Apurva

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New Contributor

感谢你的回复。

关于Salesforce你能支持我如何使用吗,我以前没有使用过Salesforce,

另外,能麻烦你告诉我,我为什么要使用Salesforce吗,难道我的问题没有描述明确吗

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Moderator
Moderator

Hi,

Apologies for my mistake, I provided the incorrect link for creating MyCase.

The correct procedure is go to the Cypress website​ and Register/Login using your email id. Scroll down to the bottom of the page and click on the 'Create a MyCase' link -

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You should see a page similar to this -

pastedImage_1.png

However, I am not sure whether new FA cases are being accepted at the moment (due to pandemic situation). I am checking internally and shall get back to you on this shortly.

Regards,

Apurva

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Moderator
Moderator

Hi,

After checking internally, I can now confirm that we are accepting FA cases for Flash. Please go ahead and create a case. Please let me know if you face any difficulties.

Regards,

Apurva

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New Contributor

Hello Apurva,

Thanks for your reply. I have created my case as you said.

  Please refer to #00575815, Thank you again for your strong support.

  If there are any problems, I will continue to comment at here.

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