cy7c68013 not enumerating at all

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Anonymous
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I am attaching image for  my cypress fx2 board with 100 pin cy7c68013.I have read document Guide to a Successful EZ-USB® FX2LP™ Hardware Design - Cypress.All is ok CONTINIOUS  12 mhz AT CLKOUT PIN .resreved pin is grounded  .SCL and SDA.  are pull up with resisters i am not using eeprom at this time CRYSTL IS 24.000 mHZ.all vcc and AVCCare checked . and ok . I need to answer some questions.

   

1)IS ic not ok ?

   

2) PID VID ARE  BOTH 00 AND IT TAKES SOME TIME TO SHOW POP UP MESSAGE DEVICE NOT RECOGNIZED .

   

WHAT I HAVE TO DO PLEASE HELP

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2 Replies
Anonymous
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Hi,

   

Please create a Tech Support Case with us, so that we can review your schematics and find the cause of the issue.

   

Regards,

   

- Madhu Sudhan

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Anonymous
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thanks for help i am unable to create Tech Support Case getting message 

   

Sorry, we couldn't log you in… please try again or contact http://www.cypress.com/webform/website-support

   

We apologize for the inconvenience. Thank you for your patience and for your understanding.

   

i was uploded schematic in first post 

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