Cysmart doesn't have enough access privileges

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Anonymous
Not applicable

Dear ladies and gentlemen,

   

I have a problem with Cysmart 1.2. A few days ago, it worked without any problems, but now, this message appears after starting the software, also as an administrator: "Insufficient access privilege. The application requires administrator access privilege to detect the CySmart USB dongle. Close the application and relaunch with administrator previleges."  Then, it doesn't find the Cypress USB dongle anymore, I tried with two of them.

   

Of course, I restarted my computer, deleted the software and reinstalled it freshly.

   

The only change I can tink of is a Windows update which took place about three days before.

   

I run windows 7, 64 bit.

   

If I can't make that software run again, is there another way to make an OTA firmware upgrade of a BLE device with one of your software tools?

   

Thank you for your help and best regards, Tobias

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2 Replies
Anonymous
Not applicable

Dear ladies and gentlemen,

   

How can I get an answer to my question? Is there another way to contact you?

   

Thank you and best regards, Tobias

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Anonymous
Not applicable

Open a case with Cypress if you need more help with the CySmart application;

   

I don't believe I've ever had any issues with priveleges for the CySmart application. I don't think I'm even running it as an elevated program, so I would be wary of it needing to be...

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